Is there anyone else here who is familiar with the book Crucial - TopicsExpress

Is there anyone else here who is familiar with the book Crucial Conversations? I cannot recommend it highly enough. Next week I will become certified in this communication training technique, and I have been through the course twice already. It is an easy read and can vastly improve how one communicates during highly charged emotionally-driven discussions, among other scenarios. Just a thought for anyone looking for new material to read.

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