It seems to stem from at least two vantage points. One is the idea that you have to follow the rules. If the rules say you have to do it that way, then you think you are justified to rant at the customer or belittle him until you get compliance. The other is that people who seem to think that their personality traits are so ingrained and can’t be modified that they are justified in being rude wherever they are and to whoever they are speaking saying “this is just the way I am.”
Posted on: Sat, 27 Jul 2013 21:34:53 +0000