Its Expedia I booked my flight thru, not that knew, the flight was for one, but alas Expedia billed me for two. So I called them and waited a half hour or so, for a foreign friendly voice, and told him, plainly and nice, “it’s my credit card balance as you see, I’ve been billed for it twice”. He said he’d checked into it,“ I’ll just phone the airline” I was told, and then he promptly put me on hold. An hour later, a bit more pissed I called back..They’d say “ It’s all taken care of sir at my end, no need to worry my friend,” saying additionally “your bank will be issued the credit, you’ll see tomorrow, approximately one business day ”. I’d reply, “I’m a bit doubtful of what you say, since there seems to be a pattern of constant delay.” “Oh NO!”, he’d reply, seems nothing need be put in writing, they don’t issue a notice of contact or resolution per say, their reply , “about done now, seems I’m all out of time, … so good-by for now and have a great day”. Expedia seems to have a cold and lonely path they put in your way to obfuscate, confound and continue the delay for anything that has to be paid. Their motto – “Never put anything in writing, never back it up with an email, or correspondence to verify what our agent may say “. To me this is no way to run a business, or treat customers in any sense or way. So I’m taking my business to other booking agencies that really do care, to creditable people and dialog that’s going to be a must, and have the ability to resolve matters with correspondence and resolution processes in place that I trust.
Posted on: Wed, 26 Mar 2014 22:58:10 +0000
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