Ive been with Rincentral for one year. In moving my company from ATT I reduced our monthly bill for our call center by 85%. My biggest hesitation was going from wireline to VOIP. I asked my ATT account manager to see what he could do to lower my bill (Average $2500) and he proposed a new product to which they were switching people. He quoted Office@Hand by Ringcentral. I seriously wanted to get away from ATT - so I went with Ringcentral. I was already looking at Ringcentral as an alternative, and took this as an endorsement of sorts. I already had a decent broadband connection, Charter Business, so I bought the recommended router and a couple of switches. That equipment was not elaborate, stock items on Amazon. After we plugged in the equipment things were good but we had a few call quality issues. Tech support remoted in to my PC and changed my port triggering, and we have been good ever since. The main issue I have had is a couple of phone hardware problems. We use the Polycom VVX500. Ive opened ticket on these problems and after a few rounds back and forth troubleshooting, both were replaced under warranty. I originally used tech support by phone for the feature and set up related questions and that worked well for me. As things stabilized, I just opened a support ticket and labeled it with which ever priority it needed. Back to the VOIP and call quality, it almost seems that I have better quality than with ATT. We speak with people all over the country, some in very rural areas, and I believe that echo and noise cancellation helps improve some of those calls over what we were accustomed to. I have never had the ghost call problem. There is a user forum area on their support site where people talk about features and problems, and those forums dont seem to be moderated. Support people participate in those forums and seem to be higher level than the first tier support. I love having the ability to change the configuration of the phones in my office. A few weeks ago we were chased out of the office by an impending ice storm. I created call rules and recorded greeting messages on the fly, took my desk phone, and went home. I plugged the phone into my home network and I was back on line. I then tweaked the call flow just the way I wanted, putting time constraints on the messages so they would revert back when I wanted them to. Since I switched to Ringcentral there have been new features introduced on a regular basis. More toys to play with. The reason I posted this is that it seems that the comments here seem to be one - sided. Im sure that its possible to have a setup that gives some people nothing but problems, but if you have the broadband and a setup that is optimized for the desk phones, it can make an awesome system and save a lot of money. My bill went from $2500 to about $370 - in the first month I recovered the cost of all the hardware. To sum it up, its the best switch Ive made and Im satisfied. My tech support has been great - from the initial level one support to the higher levels that I reached by escalation when needed.
Posted on: Mon, 24 Feb 2014 15:14:59 +0000