JOB TITLE: General Manager $42-48K per year JOB DESCRIPTION: Summary of Job Scope and Expectations: The General Manager (GM) position is responsible for the successful operations of a single store, with accountability for: • Ensuring Workability, Intensity & Intensity • Upholding high Operations standards and being the best • Achieving store financial targets • Being a Team Builder & Trusted Leader: Managing and directing the work of store associates • Recruiting and hiring store associates • Training, coaching, developing, and disciplining store associates • Providing for the safety and security of guests and associates • Building emotional connection with Guests through Food, Service & Ambiance • Responding to guest and associate complaints and consulting with other company resources as necessary • Ensuring the delivery of exceptional guest experiences • Promoting brand awareness • Community Outreach The GM manages a successful store in fulfillment of the client’s 2020 vision. Essential functions: The essential functions in this job description are not all-inclusive of this job’s duties and responsibilities. Reliable and dependable attendance is required. Descriptions People • Management: Manages the day to day store operations and activities of store associates. Plans daily work activities and allocates work assignments among associates based on business needs. Analyzes store scheduling needs and schedules associates consistent with staffing needs. • Culture: Lives and cultivates the client’s Mission, Culture, and Values to ensure the client’s 2020 vision is alive and in action. • Recruitment: Recruits store associates to ensure store is well staffed. Manages staffing levels by retaining quality performers and developing a pipeline of internal and external talent, including potential successor to own position. • People Development: Develops store associates and promotes teamwork. Assesses internal talent and creates performance plans (IDPs) for store associates. Identifies and develops high potential associates for higher levels within the store or the Area. • Training: Trains store associates on company policies and procedures and on Operations standards. Ensures store associates receive mindset and skill set training as well as personal development opportunities. • Associate Relations/Work Safety: Promotes a safe and empowering environment for the client’s Team to listen, appreciate and challenge each other. Seeks the assistance of the ACO/MUM and HR on associate relations and work and food safety issues. Guest • Exceptional Guest Experience: Develops an exceptional guest experience at the store. Continuously strives to enhance the guest experience in terms of food quality, guest experience, and ambience. Maintains a clean, safe, and sanitary store environment in compliance with Operations standards. Handles guest complaints. Brings food safety issues to the attention of MUM/ACO. • Brand Awareness: Executes national and local marketing initiatives. Ensures effective implementation of new products according to company standards. Builds brand awareness in the community through involvement in community activities. Financial • Financial Results: Achieves store sales and profit goals and manages store overhead, cash, and other assets. Balances financial results with associate and guest experience, food quality, and safety. • Planning: Identifies opportunities to improve store performance and implements action plans. JOB REQUIREMENTS: Education and Experience: • High school diploma required; Associate’s degree preferred • Prior Operations and management experience preferred • Must pass GO100 certification class • Must pass Cooking Test annually for quality control assurance and training • Must be flexible to move to a store within a radius of 50 miles from home and to work flexible schedule, including weekends Food Safety: • Serve Safe certified KNOWLEDGE, SKILLS, AND ABILITIES: • Embody and teach the client’s Mission, Values, Culture, and Environment • Thorough knowledge of all Operations policies, procedures and practices • Thorough knowledge of recipes and cooking utensils; ability to perform all cooking activities • Knowledge of how store relates to and impacts the client’s Restaurant Group, Inc. • Knowledge of trends affecting the food service industry and the competitive market • Knowledge of labor law • Complete understanding of financial measures and performance • Strong leadership, financial analysis, and time management skills • Strong people management, team building, communication, listening, training, and assessment skills • Ability to perform FOH and BOH responsibilities • Ability to train kitchen staff on all activities and teach food and work safety to store associates • Ability to take inventory correctly • Ability to perform small repair/maintenance of store equipment on occasion • Ability to influence others and facilitate processes • Ability to embrace change and pursue continuous learning COMPETENCIES: In addition to Competencies for Operations Associates, the following are the client’s Mindset and Leadership Behaviors for GM (Core People Development Competencies indicated in bold): • Developing Direct Reports and Others • Listening • Motivating and Inspiring Others • Caring about Direct Reports and Others • Hiring and Staffing SUCCESS MEASURES: • Contribute to building and sustaining the client’s Mission and Culture • Effectively manage store operations and associates based on: . o Meeting store revenue and profitability goals . o Meeting store staffing requirements and managing turnover . o Minimizing associate relations and work safety issues in collaboration with ACO/MUM/HR: • Ensure successful implementation of local and national marketing initiatives • Ensure delivery of exceptional guest experience as reflected in guest surveys and other input • Consistently earn positive feedback from store associates, guests, and Operations leaders CAREER PROGRESSION: The following job titles or job categories are examples of potential career opportunities and are not intended as a guarantee of promotion. These career paths can change at any time. • Training Leader • Support Center position WORK ENVIRONMENT: Store Conditions: • Counter areas often hot with steam from steam table and food vapors • Hot kitchens with high noise levels • Limited work space depending on location Physical Requirements: • Remains standing for long periods of time • Reaches across counter tops measured at 36 inches • Occasionally reaches high storage shelving with the use of step ladder • Performs repetitive tasks • Cross training may include use of Chinese cook knife, wok, and other restaurant equipment • Works efficiently in a fast paced environment with hot and cold foods Our client is looking to hire military veterans and military spouses for these positions. To apply, veterans and military spouses please send tailored resume to John Engstrom at jengstrom@ameritconsulting and cc: Kristy Hall at khall@ameritconsulting. -------------------------------------- -------------------------------------- Abilene, TX Albuquerque, NM Atlanta, GA Augusta, GA Billings, MT Boise, ID Chicago, IL Dallas/Fort Worth, TX Des Moines, IA Fargo, ND Fort Lauderdale, FL Great Falls, MT Helena, MT Houston, TX Jacksonville, FL Janesville, WI Miami, FL Milwaukee, WI Mobile, AL Oakland, CA Park City, UT Portland, OR Reno, NV Rockford, IL Sacramento, CA Salinas, CA Salt Lake City, UT San Antonio, TX San Diego, CA San Francisco, CA San Jose, CA Seattle, WA Tallahassee, FL Valdosta, GA Waco, TX Waterloo, IA Arizona – Throughout the state Florida – Throughout the state Texas – Throughout the state I have some great information that I would like to share with all of you regarding what the ideal candidate should be. Please keep in mind that there are exceptions in some cases. If you have that experience, please document it on your resume and please send it to John Engstrom at jengstrom@ameritconsulting and cc: Kristy Hall at khall@ameritconsulting. Please ensure that you identify the specific position (General Manager or Assistant Manager) and your desired geographic location. Not Required: The ideal candidate will be a veteran or military spouse with some food service experience. Preferred: If you are a veteran, he or she should have transitioned from the military within the past five years. Note: Please list branch of the military that you served in and the year that you left the military service. Preferred: If you are a veteran, he or she should not have served more than 10 years in the military. Essential: The ideal candidate will also be a culture fit, i.e. good communications skills, humility and being a continuous learner. Note: if you completed one degree and are starting another degree, list that on your resume. Essential: They need to demonstrate that they have expanded their comfort zone, embraced change and recognized others for their contributions. Essential: They also need to be familiar with the Seven Habits of Highly Effective People by Steven Covey. Essential: They should have supervised 15 or more personnel in at least one job. Essential: They must have customer service experience. Essential: They must know the company (I will share the company name with candidates once I receive their resumes and they are qualified). Essential: In summary, people skills and character account for about 85% of what Panda Express is looking for. The remaining 15% is your technical expertise. Additional Information: If selected for either position, there is a 7 week paid training program in a store and one week of paid training at the corporate HQ. If you are currently on active duty, please let me know when you will commence your transition leave. You can start your training while you are on transition leave. Once I am convinced that your resumes are ready to go, I will forward them directly to Panda Express along with my personal endorsement to ensure the highest visibility over your resume. You will not get this visibility by applying online.
Posted on: Tue, 20 Jan 2015 22:22:00 +0000
Recently Viewed Topics
© 2015