Job #17944 Client Services Rep Call Center (Austin, TX) $12.00 per hour Part Time 4 openings Candidates to start on October 6, 2014 SCHEDULE: Training schedule would be 9:30 – 3:30 p.m. with no breaks but a half hour Lunch After classroom training is over an option of either 9:30 – 3:30 with a half hour lunch or 9:30 to 4 with an hour lunch. • Responds to customer phone inquiries in a prompt, courteous and concise manner. • Provides callers with an unbiased information to assist customers with application and eligibility requirements. • Accesses, reads, and interprets customers and provider data elements within customer’s application. • Performs accurately all data entry functions to reflect customer activity/transactions. • Answers customer questions and assists in problem resolution. • Assists customers in the enrollment process. • Documents all customer encounters in clear and concise logs. High school diploma, GED, or equivalent certification; other combinations of education and experience will be considered. Background in health care, human services, or customer service. Knowledge of Texas health and social services programs, and geographical area. Experience in data entry and call centers. Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner. Excellent organizational, interpersonal, written, and verbal communication skills. Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously. Our client is looking to hire military veterans for these positions. To apply, veterans please send tailored resume to John Engstrom at jengstrom@ameritconsulting and cc: Kristy Hall at khall@ameritconsulting Amerit Consulting 1331 N. California Blvd, Suite 150 Walnut Creek, CA 94596 Main Office: 925-284-0377 Fax: 925-284-0374 4275 Executive Square, Suite 1030 San Diego CA 92037 Main Office 858-795-0999 ameritconsulting
Posted on: Wed, 03 Sep 2014 14:33:16 +0000