Job Description Open House Event - Customer Service Representative - Mishawaka, IN-53598 Description OPEN HOUSE EVENT Wednesday, August 6, 2014 Time: 3:00pm - 6:00pm Location: 100 Lincoln Way West, Mishawaka, IN 46544 Candidates are invited to attend our Customer Service Representative Open House event. Managers will be available onsite to interview qualified candidates for our upcoming training class in September 2014. Confirmation to attend is highly recommended. If you are interested in attending the Open House, please apply online and complete the online assessment. A recruiter will contact you with confirmation to attend the Open House and provide additional information. Advance your Customer Service career at Liberty Mutual Insurance - A Fortune 100 Company! For the second consecutive year Liberty Mutual Insurance was certified by J.D. Power and Associates for An Outstanding Customer Service Experience. During the J.D. Power and Associates survey customers gave Liberty Mutual Insurance high scores for representatives courtesy, knowledge, concern, useful information, and overall service. As a Liberty Mutual Insurance Customer Service Representative, you will be a key point of contact for our customers, answer questions, addressing concerns, and supporting Liberty Mutual Insurances mission of helping people live safer, more secure lives. Our success depends on delighting our customers, and each day our customer service professionals live up to that responsibility. As a Customer Service Representative, you will perform a full range of customer service activities such as obtaining information from policy holder callers, responding to inquiries or problems and explaining processing procedures. Responsibilities: •Provide exceptional customer service by responding to all inbound customer calls and written correspondences. •Build rapport with each customer. Actively listen to customers requests and inquires. •Retain policyholders who inquire about canceling through open listening, negotiation and policy review. •Proactively identify and communicate policy transactions and impact to customer billing. •Evaluate and make decisions regarding exceptions to payment plan and fees. •Make alternate payment arrangements. •Manage and utilize time effectives to ensure department meets requires service levels for improved customer satisfaction results. Training class begins on Monday, September 22, 2014 for unlicensed new hires and October 6, 2014 for licensed new hires. Liberty Mutual Insurance pays for new hire licensing and training. Qualifications: •Associates degree in business related field or equivalent training or a minimum of 6 months related work experience. •Prior customer service experience is preferred. •Appropriate licenses upon hiring/training, along with passing a Proficiency Assessment required. •Knowledge of insurance products, plan and programs in a customer service environment a plus. •Excellent communication and interpersonal skills are required. •Ability to review, record and organize data from a variety of sources with no prescribed format is essential. Required steps: You are required to complete an assessment as part of the application process for this position. Once you review your candidate profile and click submit, a link to an assessment will be provided. After clicking the link, you will also receive a direct link by e-mail that will allow you to take the assessment later if you choose. Depending on the job, the assessment may take between 30 and 60 minutes and it must be completed to be considered for the position. Benefits: We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following: •401K and Company paid pension plan •Medical coverage •Dental coverage •Paid time-off •Pay-for-Performance •Discounts on automobile and homeowners insurance •Discount fitness memberships •Flexible spending accounts •Tuition reimbursement •Vision care coverage •Work/Life resources •Credit Union membership •Employee and Dependent life insurance •Disability insurance •Accidental death & dismemberment insurance Overview: We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way We believe that the Companys success is inextricably linked to our employees satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success. We believe our employees take pride in knowing that they help people live safer more secure lives everyday. Responsibility. Whats your policy? Job Customer Service Primary Location US-IN-Mishawaka Schedule Full-time Salary (Pay Basis) 32,100-35,500 Education Level High School Diploma/GED (±11 years) Shift Variable Travel No
Posted on: Mon, 04 Aug 2014 17:43:16 +0000
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