Job Function: Customer Service Employment Category: Regular, Part-time State or Province/City: PEACHTREE CITY Location: Brand: Kmart Store: 03978: PEACHTREE CITY, GA Job Description: Provides “World Class” member service by surprising and delighting our members every day. The mygofer associate greets and assists members with the use of the mygofer website, including the set-up of scheduled orders, special instructions along with the basic ordering process. Handles member order fulfillment and pick-up, in-coming phone calls and any other member contact. • Ensures customer care and selling #1 priority • Interacts with customers to determine and meet customer needs, provides assistance and support and ensures a positive shopping experience • Follows mygofer procedures efficiently and effectively pulls and packs merchandise in an organized manner to fulfill customer orders • Meets daily hours sales and customer deliver goals established for the department • Knows store layout, services and locations of merchandise and tours area of responsibility and prioritizes jobs as needed. Assists in identifying and resolving issues • Assists in training fellow associates in mygofer services, processes and tools • Utilizes available reporting to help maximize sales and reduce shrink • Demonstrates product knowledge of all product lines • Ensures promotional programs are maintained, signed and replenished for entire event • Recognizes and appreciates individual contributions/talents and fosters growth Supports team accomplishments • Possesses a “can-do” attitude; enthusiastically identifies opportunities; creatively solves problems and executes with speed and purpose • Values diverse people; shares ideas, communicates honestly and respects others; collaborates, debates and unites with others in order to develop the best ideas • Displays strong skill set in use of Remote Maintenance Unit (RMU); utilizes RMU to track merchandise in the stockroom • Displays knowledge in operation of point of sale (POS) system • Understands the proper and approved way to organize the backroom in order to maximize production and organization • Produces a Pick List Report to pull merchandise to efficiently and accurately fulfill orders from the stockroom • Demonstrates a good understanding of the importance of correct unit integrity and pricing accuracy Communicates issues when found to maintain site accuracy and prevent waste • Performs other duties as assigned • One or two years of retail experience or equivalent • Strong reading, writing, verbal and arithmetic skills • Ability to lift and move merchandise, typically a minimum of 20 lbs but could be as much as 100 lbs • Ability to understand and follow verbal and written instructions • Repetitive bending, lifting, stretching and reaching • Basic knowledge of web based systems and tools
Posted on: Sun, 04 Aug 2013 05:30:52 +0000
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