Job Information : Review Date : 08/06/2013 Job Title :Client Account Representative Unit /Sec.: Operations Dept. Department : Operations Subordinate : None Line Manager :Operation (( Musanda )) Job Brief We require a highly organized individual that will be able to handle the daily manual operations in a manpower organization. The job requires monitoring of labors entering Saudi Arabia and ensuring they are ready to be handed over to the customer. He must be willing to liaise with multiple departments within the organization to resolve labor issues and be persistent in his work. A good understanding of Excel and word is essential as well as effective communication to the whole operations department. He must be able to achieve results and be dedicated, punctual, hardworking, team player with own reliable transport and a valid driver’s license. Attention to detail, ability to work independently. Duties &Responsibilities 1. Receiving contracts, reviewing them, assuring the comply with the company’s policies. 2. Receiving the contract attachments, client’s documents and assuring the conform with contract’s details. 3. Receiving the Manpower Recruitment Request Form (MRRF) matching the contract, and confirming that required fields are filled and submitting it to Overseas Department. 4. Registering the contract’s information as well as the MRRF on the system. 5. If the agency is chosen by the client, the agency information are to be confirmed through the client or Sales department. 6. The follow up of labor arrival of each project solely on a daily basis. And matching it against the commitments of each party towards the other. 7. Preparing the periodical reports, submitting it to the management regarding the status of each project arrivals and remaining. 8. Informing the client of the expected arrivals a week ahead prior to their arrival in coordination with Overseas department. 9. Upon labors arrival, the client is informed to prepare their accommodation and related requirements. 10. Receiving the Arrival Confirmation Form from Overseas department and registering it on the system. 11. Receiving the Readiness Report from Human Resources Department and preparing the Handover Form through the system accordingly. 12. Printing the Handover Form of each client separately, authorize it from the Operations Director, stamp it and forwarding it to the client. Making sure that the handover is executed with 24 hours maximum, this is a performance factor of the employee. 13. Contacting the Accommodation continuously regarding any undelivered labors and investigating that. 14. Confirming the handover to the client appropriately. 15. Confirming, personally, that the clients’ accommodation is suitable and well prepared. 16. Contacting the labors continuously if issues are arising and presenting their complaints to the client and immediately working on sorting it out. 17. Follow up for receiving the Time Sheet before the 20th of each month. If there is any delay the time sheet is prepared and sent to the client to review it, sign it, send it back with 24 hours. 18. Receiving the time sheet from the client, printing the handover forms and preparing the invoice. Reviewing the invoice and authorizing it before sending it to the Finance department. 19. Receiving the client invoices from Finance department, sending it to the clients and confirming their receiving. 20. Follow up regarding the deposit of the amounts required from the client without any delay, this is a performance factor of the employee. 21. Follow up regarding escape cases, registering them on the system continuously and precisely. And following up regarding the absence reports 1-2 and applying the company’s policies against them. 22. Follow up regarding the labors’ issues and confirming its resolution with the concerned departments, this is a performance factor of the employee. 23. Follow up regarding the labors’ illness cases and assuring to take the necessary medical and cautious procedures. 24. Follow up regarding the renewal of the labors Iqama, passports, issuance of insurance cards, ATM cards and confirm they are received by the labors. 25. Confirming that the labors have received their salaries and any overtime they worked with the client. 26. If any deductions are applied, all required documents must be received and the labor must sign on each. 27. Follow up regarding clients’ and labors’ complaints, investigating them and directing them to the proper authorities if the case is valid and proofed. 28. Follow up and finalizing the vacation requests from the labors and coordinating with the concerned departments. 29. Follow up regarding ending the contract and receiving the labors after completing the contract period and transferring them to the accommodation. 30. Any other tasks . KPI’s 1. Number of handed over labors after being ready. 2. Minimizing the number of days the labor stay in accommodation after being ready. 3. Expediting the preparation and earning the monthly service invoices. 4. Building an excellent relations with the clients. 5. Accuracy and fast periodical reports making. Work Relation&Communications Internal Communications 1. Operations Director – All company departments staff as per work need. External Communications 1. Clients and labors handed over to them. Qualifications &Experience • Diploma or a degree in a suitable specialty • 3 years work experience, two of which in operations. • Fluency in English and better to knew Arabic Languish. • Proficiency in computing, internet and Office package. • Time Management and prioritizing skills. • Effective communication and negotiation skills. • Tact in dealing with others, good looking and punctuality. • Effective and cooperative working merits and pressure management. • Ability to multitasking without confusion. • Ability to work other than the work hours as necessary. Acceptance &Undertaken The employee declare to abide by work policies in the company and to become an example to follow. I have read and understood this job description and I agree to its contents. Employee Signature Date ........................................ ........................................ Line Manager Date ........................................ ........................................ HR Director Date ........................................ ........................................
Posted on: Sat, 24 Aug 2013 17:46:55 +0000
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