Job Posting: If interested please inquire within 1451 S Rimpau ste202 Corona CA 92879 must bring two forms of ID and Resume also email resume: resumes@conqueststaffingllc Shift is Wed-Sun 8am-5pm $12-$15 Spanish speaking is a plus. ConQuest strives to provide undisputed leadership through innovation in the dynamic market of personalized photo products. Were always looking for talented, driven people to enhance our team and help us deliver on our promise: Commitment to quality, value, timeliness and innovation are the defining values of our culture. It is our mission to deliver products and services that consistently delight and exceed expectations. QUALIFICATIONS/REQUIREMENTS • Dedication to Customer Satisfaction • Excellent written and verbal communication skills • Good Listener • Calm and cool personality, able to handle difficult customers • Efficient analytical and decision making skills • Friendly personality • Works well with others • Open minded attitude • Eager to learn • Organized, Reliable, Self-Motivated and Punctual • Flexible schedule.Must be able to work weekends. DUTIES/RESPONSIBILITY • Provide solutions to customer’s problems through phone and email. • Greet customers warmly and ascertain problem or reason for calling. • Provide timely and accurate information to incoming customer order status and product knowledge requests. • Inform customer of deals and promotions. • Promote and sell the company’s products and services. • Process customer returns according to established department policies and procedures. • Maintain a good balance between the company’s and customer’s interests. • Utilize computer technology to handle high call volumes. • Utilize computer technology to send and reply to customer emails. • Suggest any modifications to make the customer services program more efficient. • Provide Training to other staff members. • Pass on feedback to the relevant departments. • Work with customer service manager to ensure proper customer service is being delivered. • Adapt any policy changes. • Act as the company gatekeeper. Skills Needed • Good typing speed and basic computer knowledge • Efficient Telephone Skills • Basic Skills - Microsoft Excel and Word 2010 • Basic Skills - Mozilla Firefox (Ex: Opening and switching between multiple tabs) • Basic Skills - Data entry and web forms • Knowledge of Photoshop or photography a plus. • Understanding of image file types a plus. (jpeg, tif, psd, etc.)
Posted on: Mon, 07 Jul 2014 21:42:46 +0000
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