Jobs+++Jobs+++ Student Recruitment and Events Assistant – Tooting £12.30 p/hr Temp Overall purpose of job: The role holder will be one of two staff members collectively responsible for providing high-quality customer-focused advice and guidance to enquirers seeking information about foundation, undergraduate, and taught postgraduate courses; this will include course details, application and admissions processes, and international queries. Additionally the role holders will be involved in the running of events on and off site, and in delivering seminars, workshops and presentations to groups of prospective students. External Relationships: -Prospective and current applicants -Parents, carers and family members -School and college careers advisors and staff -Careers and other support organizations -Student Ambassadors -Caterers, other suppliers and event organisers Main Duties and Responsibilities · Answer phone and email enquiries to a high standard, adhering to set protocols, processes and timelines · Deal with frustrated or upset enquirers in a diplomatic and professional manner, being fully aware of the emotional stress they may be under · Track and report weekly on enquiries statistics · Carry out and track conversion activity · Mailing out prospectuses and brochures in response to individual requests and for large mail-shots · Attending target schools/colleges to deliver presentations and run Q&A sessions with prospective students and their teachers/advisors · Maintaining a thorough understanding of all programmes offered through SGUL, including key selling points tied to the overarching SGUL brand · Lead on the management and delivery of campus tours including: setting dates; managing bookings; liaising with attendees before and after the tour; developing and updating the take-away information packs; and managing student ambassadors · Assist the Student Recruitment Events Co-ordinator in running on campus events · Work in the Clearing Hub, dealing with enquiries and supporting student ambassadors in their work (note it is not possible to take annual leave at this time) · Conduct market research under the direction of line management · Create content for monthly newsletters and ensure timely delivery to accurately managed and data-cleansed prospective student lists · Monitor recruitment/marketing specific activity of social media, such as twitter and facebook, and respond to queries as necessary · Manage all on campus events bookings, including, but not limited to, invitations, booking numbers and waiting lists · Create, send and track all feedback surveys post events · Represent the SGUL brand internally and externally, including at networking events and conferences · Report on any events attended · Any other duties as agreed with line management CVs to:[email protected]
Posted on: Thu, 24 Oct 2013 12:59:14 +0000
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