Just spent an hour chatting with a guy in India from the internet company named Taylor TK K... He wished that I had a billion dollars: Justin Rhody: i was told you are the billing dept. and that you would remove the $49 activation fee and a credit for 10 days of service. Taylor K: I can help you with that! Justin Rhody: thats what Gilbert said too. Taylor K: I assure you that, I will fix this issue. Taylor K: Please allow me a moment. Justin Rhody: Alright Taylor! Taylor K: Thank you. Justin Rhody: Youre welcome. Taylor K: Thank you. Justin Rhody: Youre welcome. Justin Rhody: Yeah man, lets do this! ... Get it done & over, finish laundry, maybe make a lil salad and then probably watch a movie or something. Right?! Taylor K: I appreciate you patience even after multiple transfer, I will make sure your issue getting resolve before we end this chat. Taylor K: I can help you with that! Justin Rhody: Thats what Gilbert said too! Justin Rhody: ok. Ill give ya a few mins to work. Taylor K: I will remove the service activation fee of $49.00 and will apply credit for 10 days inconvenience. Justin Rhody: This stuff is a lot more tough than I would have thought. Taylor K: I apologize for the inconvenience you have experienced. Justin Rhody: sounds great, thanks Taylor Taylor K: You are a cool customer I have got to chat with today. Justin Rhody: youre cool too Taylor. Taylor K: Thank you so much. Justin Rhody: Cool chat. Taylor K: Thank you for waiting. Taylor K: I have successfully applied the credit of $49.00 for activation fee and $10.00 for 10 days service inconvenience fee. Justin Rhody: Nice Taylor! Justin Rhody: You sure its all panned out though? Justin Rhody: Kinda nervous that this sheet is gonna keep draggin out or something, ya know. Justin Rhody: Worried. Im worried about it. Taylor K: I apologize for the inconvenience you have experienced. Justin Rhody: No worries, Taylor. Taylor K: You can see the updated balance amount right away on your online account. Justin Rhody: Its not something that you did, you dont need to apologize. Taylor K: Thank you for understanding. Justin Rhody: I appreciate you helping me out, and I kinda thought Taylors gonna get this done when we started chattin. Taylor K: However I want to make sure there nothing left out hanging. Justin Rhody: Ya know - maybe some of those other, sloppy, internet providers, but not Uverse. Taylor K: To be honest you made my day by saying this. Justin Rhody: Uverse kinda rules, right? Justin Rhody: Its probably a cool spot to work? Taylor K: Yes, it is top on every thing. Justin Rhody: Do you get free internet? Justin Rhody: for being an employee? Taylor K: Yes we do, we do have a free TV service as well in the Office. Justin Rhody: Woah, cool! Taylor K: Yes, we do. This is one reason I work in Uverse ! Justin Rhody: ha! Justin Rhody: Heck yeah, internet and cable tv! Justin Rhody: Dang. Taylor K: Is there anything else I could od to make your day better ? Justin Rhody: Im trying to understand more what its like at Uverse. Justin Rhody: Like, earlier I was chatting with Gilbert and then he patched me over to you. But is he there in a big office with you? Justin Rhody: or is it through Uverses internet? Taylor K: yes, I got your point, We have a cool office filled with lots of colored stickers Justin Rhody: stickers! Justin Rhody: but... do you know Gilbert? Taylor K: Yeah we have almost 200 employees over here in our center. Justin Rhody: Oh me gawd! So it must be kinda tough remembering everyones names! Taylor K: I am not sure which one would that be since we have more than 4 -5 Gilberts here. Justin Rhody: ha! Justin Rhody: Well, he seemed pretty cool. Justin Rhody: So it must be cool Gilbert or whatever his nickname is. Taylor K: I ll let him know , if he is the one from our office. Justin Rhody: Now its starting to make a little sense: Justin Rhody: Like how youre Taylor K Taylor K: Yeah , You got it correct Justin Rhody: that K must be because there are other Taylors in the office - but their not you, they just have the same name Justin Rhody: I think that people using nicknames at UVerse might really make things easier for you guys around the office. Taylor K: Yes that is correct Justin. I see that you have good sense of figuring out things so quickly without even explaining , thats a wow! Justin Rhody: and then you could pick out whatever you wanted to be called. Justin Rhody: Weird stuff. Taylor K: Yes thats true Justin Rhody: Like names that people arent usually even called. Taylor K: Mostly with their Nick name we call each other. Justin Rhody: Do you think that language is a virus? Taylor K: Not really, It depends on how we use it. Justin Rhody: True. Justin Rhody: Use it for good, and not evil. = Thats what I always say. Taylor K: Justin, I am glad that i was able to have a good conversation with you Taylor K: Is there anything else I could help you with Justin Rhody: uhhhhh Justin Rhody: Where is the office? Like, what city? Taylor K: I am located in Kochi, India Justin Rhody: Woah! Taylor K: I know I might have given a surprise ! Justin Rhody: My friend is moving to India Taylor K: Nice to know. Justin Rhody: I have a couple other friends there now too. Justin Rhody: I guess theres probably a TON of people there, right? Justin Rhody: Huge population? Taylor K: Awesome, You could come one day for a vacation , as its a nice place to be. Justin Rhody: That would be CRAZY! Taylor K: Yeah the population is high though Justin Rhody: I dont mind crowds. Justin Rhody: It would be kinda rad to meet Gilbert and you after having mainly just chatted about the internet connection. Taylor K: That would be the biggest coincidence could happen. Justin Rhody: I dont know though Taylor = Im in California USA and I dont have any $$$ for a plane ticket or anything like that. Justin Rhody: Im not sure how Ill get there. Taylor K: I wish you had a billion $$ Justin Rhody: , me too Taylor! Taylor K: Justin , If you do not have any other concern, shall I go ahead and wrap it up, so that I can move on to my customer on the queue. Justin Rhody: Tell ya what = if we can come with a plan to make a quick billion bucks, then lets split it 50/50. Taylor K: I would love to do that, if i had a plane Justin Rhody: Okay, yeah you probably gotta get going, huh? Taylor K: Yeah, you got me correct Justin Rhody: Yeah, well fly someday. Justin Rhody: Like a freakin bird. Taylor K: Thank you for your valuable time with me I really appreciate it. Justin Rhody: Yeah, Taylor youve been a lotta fun. I appreciate all of your help. Taylor K: Most welcome. Justin Rhody: Gilbert was cool, but you were just like BOOOOM = problem solved! Taylor K: Thank you so much. Justin Rhody: and I like that, cause its been dealing with the internet connection fiasco. Justin Rhody: Taylor K for president! Taylor K: Thank you Justin. Justin Rhody: Youre welcome. Justin Rhody: Id like to go to India, but also Cambodia aand Vietnam and all over the place really. Taylor K: Nice to know Justin. Justin Rhody: The main problem is what we were talking about before though = need a plane. Justin Rhody: I dont know how Ill be able to get there otherwise. Taylor K: You are taking me to the wonderland. I really appreciate it. Justin Rhody: My pleasure TK Taylor K: Shall I go for the next customer ? Justin Rhody: WOAH = that should be your nickname = TK Justin Rhody: stands for total knockout in boxing!!! Justin Rhody: errr, maybe its just total knock cuz I think TKO is total knockout. Justin Rhody: but its a boxing term for sure. Justin Rhody: ...taylor? Taylor K: Nice to know. Justin Rhody: Hey, I guess you fixed all the problems and need to get going onto the next one right? Justin Rhody: Knocking out internet problems! Taylor K: Yes, If you do not have anything else That I could help with your account. Justin Rhody: I better let ya go if youre busy. Taylor K: Thank you for understanding. Justin Rhody: Sounds like my account is all good now, thanks to you TK! Taylor K: Once again have a nice day! Taylor K: Yes, we are good now. Justin Rhody: Cool. Taylor K: Thank you. Justin Rhody: Youre welcome. Taylor K: Nice to chat with you. Taylor K: Bye. Justin Rhody: Ditto. Taylor K: Thank you for being an AT&T customer; we care about you so please dont text and drive. Justin Rhody: Did you leave the chat room? Justin Rhody: Its so dark in here I cant tell if theres anyone else in the room!
Posted on: Tue, 23 Sep 2014 01:12:17 +0000
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