KEY ACCOUNT MANAGER ROLE - ROMFORD OR LEEDS 30-60K+ Role: Account Manager Function: Operations Reporting to: Head of Operations Business: UK Purpose of the Role: The primary function of the role is the management and development of the business relationship between the company and all existing customers. Scope and Specific Responsibilities You will manage the processing of import consignments in line with an agreed standard operating procedure (interfacing with the Logistics Support as required) ensuring the achievement of internal Key Performance Indicators (KPI’s) You will manage an agreed number of your allocated customers under the agreed operating procedures and interface with Logistics Support as required. You will be responsible for the management of all Customs processes necessary for the import of shipments by sea or air for your allocated customers, managing the collection of VAT/Duty payments in line with company policy and procedures. You will maintain ongoing dialogue with the Asia and relevant overseas agents to ensure they are aware of your customers’ sourcing and shipping requirements. You will oversee the regular update and completion of pricing records for your allocated customers. This will be achieved through ongoing discussion with the Customer Services Manager and the Commercial team. You will be responsible for the ad hoc creation of pricing records for new business and new business opportunities and work in co-operation with the Sales team to deliver these to your allocated or new customers. You will monitor the profitability of your allocated accounts through regular discussion with the Customer Services Manager, seeking opportunities to increase the profitability and the GP/TEU performance of your allocated customers. You will additionally be aware of the planned and actual performance figures of your customers and use that information to seek improvements to company profitability. You will be required to make occasional visits (as required) to allocated customers as part of a review process or in response to a customer request. You will actively participate in the internal communication and briefing process, and/or the weekly meetings. You should have a high level of understanding of your customers’ business, and be able to suggest and deliver initiatives that will benefit those customers and assist in the longer term retention of them. You will be required to keep yourself informed and updated on any changes within the current marketplace that may impact your customers. Whilst you will be directly responsible for managing your allocated customers, you will be expected to work as part of a team and provide support and cover for colleagues during absences. Key Relationships – Internal: Ligentia Asia Commercial Team Logistics Support Key Relationships – External: Customer Person Specification: Skills & Knowledge: Industry knowledge Customer Service Team Working Communication Commercial Awareness Familiar with Microsoft Office and confident with IT Systems
Posted on: Wed, 17 Sep 2014 09:26:52 +0000
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