Kathy Leatherwood, a nurse and unit manager at the Alaska V.A., said administrators directed her to schedule fake appointments for new patients within 30 days without even notifying the patients. She was then supposed to mark the patient as a “no show” or a cancellation and schedule a real appointment for later, she said. That way, the official record would show the veteran was offered a quick appointment within the required turnaround period.
Posted on: Mon, 16 Jun 2014 20:30:00 +0000
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