LG Electronics Canada October 21 at 12:02pm Laura Artibello: I am still waiting to hear from you Mr. or Mrs. LG on my dishwasher which doesnt wash the dishes. I left my home and mobile number to your request of my earlier FB messages. This dishwasher is unacceptable. There is a very simple solution to a customer who clearly is not satisfied; take the product back, refund the money and say, Im sorry. Thats customer service! I have been in business for many years, the few times we have had a complaint, my immediate and constant message is, Im sorry, how can I help you? We may made some mistakes over the years, but nobody, nobody could ever say we didnt fix them/pay for it! LG you have a duty to me; its been days and not one word unless someone called my home to-day while I am at work. Signed once again, a very dissatisfied customer; Laura Artibello (416) xxx-xxxx Conversation started October 18 Laura Artibello 10/18, 2:43pm Hello and thank you for your reply. I was advised to go public as my frustration mounted! LDF561ST. S/N 209KWDJ5G78 Purchased from The Brick Mississauga store back in February. Used machine, couldnt believe how bad it was. Read the manual 20x; bought the expensive stuff, still could not believe how bad it was. Ive had 3 visits (the machine technically runs normal) and 4 phone calls; 3 of which were just down right rude. Not one person has ever said Im sorry, called back to f/u. I do not want this dishwasher, it is absolutely unacceptable. Im tired of being told, there is nothing you can do. Laura Artibello 1512 Parkridge Rd Mississauga 905 891-7523 (416 722-0817 cell). Thank you. October 22 10/22, 10:54am LG Electronics Canada Hi Laura, Thank you for providing your contact details. Please note weve passed on your info and issue to LG Support and a CS rep will be in touch regarding service for your dishwasher. Thank you, Laura, and have a great day! Bryan -LG Canada Facebook Moderator October 25 10/25, 3:29pm Laura Artibello Hi Bryan, its been 3 days and no call yet. CS? Is that because you cant write the words, customer service? I understand. A company with real customer service would have looked after their customer months ago. Not keep sending them messages via FB! CS is BS for LG. This dishwasher is not acceptable. Please do not send out a technician to tell me there is nothing wrong with it. There is! It doesnt wash dishes properly, not even close. It has left a permanent residue on my flatware which Ive owned for near 20 years. Its a piece of crap! Laura Artibello 416 722-0817 10/25, 3:43pm LG Electronics Canada Hi Laura, Thank you for following up and we apologize for the delay. Weve sent another note to LG Support and were currently trying to escalate your issue internally. A rep will be in touch shortly to discuss the issues with your dishwasher. Thank you, Laura, and again we apologize for the delay. Bryan -LG Canada Facebook Moderator Wednesday 10/30, 1:56pm Laura Artibello Hi Bryan, I remain astonished at this complete lack of customer service which continues. Last Friday you wrote that my issue was being escalated internally and a rep should be in contact with me soon. Not a word so far............ How much longer do we post messages? Nothing personally but I really dont need another Facebook friend. I need a refund for a product which is completely unsatisfactory to me. The dishwasher is not used because it transfers food as opposed to washing clean. More importantly, some of my flatware pieces have permanent staining..??? 10/30, 1:57pm Laura Artibello This product should not be on the market; something is wrong/faulty in the design. Yes, the motor works fine. The LG product line is being talked about as much as the Senate with me; its all negative press with no good outcome! Thursday 10/31, 4:21pm LG Electronics Canada Hi Laura, Thank you for your message. LG Support indicated they left you a voice mail, did you receive this message? Ive sent another note to LG Support and asked them to follow up, but please double check your voice mail for any new information. Thank you, Laura, and we apologize for the delay. Bryan -LG Canada Facebook Moderator Friday 11/1, 4:21pm Laura Artibello Bryan, I have a voice mail which came in at 3:00 pm to-day asking me to call back to the general 800 number to schedule a technician for repair. What part of these messages does LG not understand? This has gone on long enough; I cannot believe a company of this size is allowing my negative messages go public without so much as a decent phone call let alone this piece of crap dishwasher be removed from my home and my money fully refunded.! Clearly LG has absolutely no concern about anything but money and I will take this as public as it can possibly go so that anyone looking for a review or even searches dishwasher will not be fooled into buying this model and/or LG equipment. To have this disgusting service through FB is beyond anything I can imagine. Dont bother sending me a lovely note again Bryan, LG will continue to hear from me until they have enough sense to come and remove this equipment which does not clean dishes, it makes them worse! Signed for the 10th time, Laura Artibello
Posted on: Tue, 05 Nov 2013 15:13:42 +0000
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