Latest Ghana Jobs: Support Analyst - SharePoint at Tavia Technologies Limited: Location: Outside Ghana Description: Tavia Technologies limited as a leading IT firm in Nigeria with specialty in Web, Wireless/CRM and Business Intelligence solutions is requesting for applications from suitable qualified candidates for this position. Job Title: Support Analyst - SharePoint Job Location: Lagos, Nigeria Job Description * Providing 1st and/or 2nd Line support to computer users problems, supplying training and feedback to those users to lessen the occurrence of future problems * Troubleshooting difficult or unusual situations, and suggesting workflow improvements to management * Ensure all support calls are logged * A good understanding of PCs, operating systems, networking and applications, whether in-house or shrink-wrapped * Effective listening, empathy, patience, and the ability to carefully walk a user through problem resolution steps either remotely or in person * In terms of remote support, the capacity to visualize whats taking place on the users desktop * The aptitude to troubleshoot problems under pressure, and the ability to defuse excited and sometimes irate users or customers, are also valuable traits Qualifications and Requirements * He/she must have good knowledge of application development * Knowledge of SharePoint support &/or applications development * Excellent verbal and written communication skills * Ability to write clear, concise documentation for a wide audience * Ability to communicate at all levels and be able to convert user and management requirements into actionable plans and solutions * Ability to work well under pressure as an individual and as part of a team * Willingness to learn and take on new challenges Desirable Skills * University degree in computer/Information Technology or related field. * Must have at least 2yrs relevant working experience and is able to work without supervision Visit jobberman.gh/job/51397/support-analyst-sharepoint-in-outside-ghana/ to apply jbgh.me/8BrTVP Share with friends! Share with others!
Posted on: Thu, 22 Jan 2015 19:31:15 +0000
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