MTN TruTalk - Frequently Asked Questions Q. What is MTN - TopicsExpress



          

MTN TruTalk - Frequently Asked Questions Q. What is MTN TruTalk? A. The MTN TruTalk is the default prepaid tariff plan that offers you a flat rate of 20 kobo/sec ACROSS ALL local Networks from the very first second plus other exciting products and services. The MTN TruTalk tariff plan does not attract a daily or monthly subscription or access fee. Q. Who can migrate to MTN TruTalk? A. All MTN Prepaid customers can migrate to MTN TruTalk tariff plan. Q. Why should I migrate to MTN TruTalk? A. You will enjoy the following benefits when you are on MTN TruTalk tariff plan: Flat rate of 20 kobo/sec for calls ACROSS ALL local Networks from the very first second. Free N300 airtime weekly on N200 recharge to call 2 registered special numbers Free 10MB weekly on N100 recharge Start of Call notification to inform you of the rate at which your call will be charged End of Call to inform you of your call duration, total call cost and balance. Loads of life-enriching products and services from MTN, the network that enriches lives. FREE Happy Hour calls to MTN numbers from 00.30am to 04:30 every day (including weekends) as long as you have minimum balance of N100 in your account at 00:30 Q. What services are exclusive to MTN TruTalk? A. The following features are exclusive to MTN TruTalk Flat rate of 20 kobo/sec for calls ACROSS ALL local Networks from the very first second. Free N300 airtime weekly on N200 recharge to call 2 registered special numbers. Free 10MB Data on recharge of N100 or more weekly. Q. How do I migrate to MTN TruTalk? A. Simply dial *400#. Q. How much will I be charged for migrating to MTN TruTalk? A. Your first migration to MTN TruTalk in 30 days will be free of charge subsequent migration within the same month will be charged at N100.00. Q. Will I be charged an access fee when I subscribe to MTN TruTalk? A. No, you will not be charged a daily access for subscribing to MTN TruTalk. Q. How many times can I migrate in and out of MTN TruTalk? A. You can migrate in and out of MTN TruTalk as often as you want BUT your first migration in 30 days will be free. NOTE Subsequent migrations in that same 30 day period will be charged at NGN100. Q. If I am an MTN Postpaid customer, can I migrate to MTN TruTalk? A. No, MTN Postpaid customers CANNOT migrate to the MTN TruTalk tariff plan. Q. Can I enjoy regressive pricing when I am on MTN TruTalk? A. No, once you migrate to MTN TruTalk plan, your calls will be charged at a flat call rate of 20 kobo per second ACROSS ALL local Networks. Q. Will I be notified at what rate my call will be charged when I start a call? A. Yes, you will receive a start of call notification message once you start a call showing you the rate at which your call will be charged. Example: "Your call will be charged at 20k per second." Q. What is MTN You & Me? A. MTN You & Me allows MTN TruTalk customers enjoy N300 FREE airtime every week to call 2 (two) special MTN numbers anytime. Q. What do I have to do to enjoy the MTN You & Me? A. All you need to do to enjoy this fantastic offer is to register the number of your loved ones then recharge with a minimum of N200 in a week. The N300 free airtime is valid for 7days Q. How do I register my You & Me numbers? A. Simply dial *380*1# to add your You & Me number. Q. Will I be charged for registering my two special You & Me numbers? A. You will be allowed to register your 2 (two) You and Me numbers for free the first time that you register them BUT subsequent registrations after the first free registration will be charged at NGN50.00 Q. How do I delete my You & Me numbers? A. Simply dial *380*2# to delete your You & Me number. Q. Will I be charged for deleting my You & Me numbers? A. No, you will NOT be charged for de-registering your You & Me numbers. Q. Can I use the You & Me free credit to call other MTN numbers not registered in my You & Me account? A. No, you cannot use the free N300 airtime to call any MTN number that you have not registered as your You and Me number or even numbers on another network. Q. Can I use the You&Me free credit to send SMS to my You & Me numbers? A. No, you will NOT be able to send SMS to your You & Me numbers with the free N300 airtime. Q. What is the validity of the free N300 You & Me airtime? A. The N300 You&Me free airtime is valid for 7 days after which all unused airtime will be cleared. Q. What happens if I don’t finish my You & Me credit after 7days? A. If you don’t finish your You & Me credit after 7 days, the remaining amount will be cleared on the 7th day at 11:59pm. Q. How many times will I get the N300 free You & Me airtime if I recharge with N200 multiple times in a 7 days? A. You can only receive the free N300 free You & Me airtime once a week irrespective of how many times you recharge within 7 days. Q. Will I be able to receive the N300 You & Me free credit if I receive N200 airtime via share & Sell? A. No, you will not receive the N300 You & Me airtime if you receive airtime via share & Sell. Q. How do I view my you & Me numbers? A. Simply dial *380# to view your list for free. Q. How do I get my free 10MB weekly? A. To receive the 10MB of data weekly free 10MB of data, you will need to recharge with N100 or more every 7days. Q. I recharge up to N100 again after I have received the free bonus, will I be able to get another bonus? A. No, you will not get any additional data bonus until your current bonus expires on day 7, irrespective of how many times you recharge with N100 within 7 days. Q. How long will my free 10MB of data be valid? A. Your free 10MB of data will only be valid for 7days from the day it was allocated. All unused data will be cleared at 11:59pm on the 7th day. Q. Will I get the Bonus if I receive N100 via Share and Sell? A. No, you will NOT be able to get any bonus if you receive the N100 via Share and Sell. Q. Can I browse all websites with the free bonus? A. Yes, you will be able to browse all websites with the free bonus. Q. Can I use my free data to pay for a subscription? A. No, you will NOT be able to pay for a subscription with the free data. It can only be used for PAYGO (Pay As You Go) browsing. Q. If I migrate out of MTN TruTalk, will I still be able to enjoy MTN Data Bonus? A. Yes, you will be able to enjoy your data bonus even if you migrate to another plan while you still have an active data bonus. Q. What happens to my unused bonus if I do not exhaust them after the expiry date? A. All your unused bonus after the expiry date will be cleared. Q. How do I recharge my MTN TruTalk account? A. Simply: 1. Buy an MTN recharge card 2. Scratch the silver foil off the 12-digit PIN 3. Dial *555*xxxx xxxx xxxx# Your account will immediately be credited with the value of the recharge card that you bought. Q. How do I check my MTN TruTalk account balance? A. Dial *556#. You will immediately receive the message: “Your MTN TruTalk balance is: Nxxxx.xx;” Q. Will I still be able to enjoy my Happy Hour voice when I migrate to MTN TruTalk? A. Yes, you will still enjoy your FREE midnight calls between 12.30am and 4.30am as long as you have a minimum balance of N100 daily. Q. What tariff will I enjoy on MTN TruTalk? A. A breakdown of the tariff you will enjoy on this plan can be seen in the table below: MTN TruTalk Migration *400# Voice On-net 20k/sec Off-net 20k/sec Happy Hour; On-net Free (with N100 minimum balance) Happy Hour; On-net 20k/sec (without N100 minimum balance) Happy Hour; Off-net 20k/sec Add-on You and Me Free N300 airtime to call 2 Special Numbers after recharging with N200 and above. Valid for 7 days. Free Data on recharge 10MB on N100 recharge or more. Valid for 7 days SOCN and EOCN Yes
Posted on: Wed, 17 Jul 2013 08:09:30 +0000

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