Me: “Thank you for calling cardholder service, how may I help you?” Customer: “You sent me a bill. Why?” Me: “May I please have your card number?” Customer: “I threw it away when the balance was gone.” Me: “Um… can I have your social security number?” Customer: *gives number* Me: “I show your current balance is $10,027.31, due on 07/25/2008. Would you like to make a payment today so you do not get a late fee?” Customer: “What do you mean? Why did you send me a bill?” Me: “Sir, because you purchased those items you are required to repay the account.” Customer: “No. You gave me the money, so I spent it.” Me: “A credit card is a short term loan. You are required to pay it back.” Customer: “No, I’m not!” *click* (This is the third call like this in the past month.)
Posted on: Sat, 07 Sep 2013 06:52:57 +0000