Message from ATF Eforms. As you are aware for several weeks the eForms application has been experiencing some technical problems that have rendered the application difficult or impossible to use. We apologize for the issues that our customers have been experiencing. We have been diligently working to resolve these issues and have sought the assistance of IT systems experts. Those experts have advised us of one major problem; that the eForms system is NOT designed to accept batch uploads. We have noted that several of our registered eForms users have designed and use a “batch/multiple submission process” that we have determined has been contributing to the problems that eForms is experiencing. ATF did NOT grant these users any authorization to use this process. eForms was designed to work as a serial application, with each user making one submission at a time. The “batch/multiple submission processes” are creating a situation where processes are initiated and not completed within the eForms application. This is causing “memory allocation errors” within the eForms application. The result is that many users are prevented from being able to log-in. Another symptom is that once users log-in, the system moves so slowly that it is taking 20 minutes or more to move from one screen to the next. Users are also reporting that they are unable to successfully submit an application even if they are fortunate enough to make it to the submission page. Because the “batch/multiple submission processes” have been identified as a major contributing factor to these problems, we are requesting that any registered eForms user who is currently using any “batch/multiple submission process” discontinue the use of any such process IMMEDIATELY. Any user who continues to use a “batch/multiple submission process” for eForms, after the dissemination of this message will have his/her access to the eForms system suspended or revoked. Please understand that we are not asserting that the users of the “batch/multiple submission process” did anything wrong. Unfortunately, our system was not designed to handle batch processes which are causing unexpected problems for our system. ATF is currently assessing whether there are other improvements that can address the problems identified. One of the issues that we will address in the future will be the creation of a batch process that will be available to all eForms users without a detrimental effect on the performance of the eForms system. Until that time we request your compliance with the above, and appreciate your cooperation and patience.
Posted on: Tue, 01 Apr 2014 20:36:42 +0000
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