Mortgage Customer Service Representative Allied Solutions LLC - Plano, TX Allied Solutions is one of the largest providers of insurance, lending, and marketing products to financial institutions in the country. It is our goal to work with our clients every step of the way, utilizing technology-based solutions that are customized to fit their needs. We feel it is this commitment that has earned us the business of more than 4,000 clients nationwide. Allied is not restricted to offering the products of one or a few companies. As a result, we can offer the most innovative products and services available in the marketplace today. We maintain more than 20 regional offices and service centers around the country. With over 35 years of experience in the financial service industry our aim is to be the most customer-focused and respected provider of insurance and related products whose customized solutions help clients grow their business and more effectively manage risk. If youre a person who thrives in a fast-paced, team-based workplace, values an environment of diversity where wide-ranging viewpoints fuel innovation, and enjoys helping others by delivering truly personalized service, Allied Solutions could be the perfect fit! Position Scope: Ensures delivery of excellent customer service while maintaining solid customer relationships by handling all Mortgage related questions and concerns with speed and professionalism. This position makes Mortgage related outbound calls or web inquiries to insurance companies to verify insurance. Responsible for taking Mortgage incoming calls and working the outbound call queue and the outbound max queue. This position supports the Mortgage Supervisor, and all others on the Mortgage Operations Department team. Responsibilities: Handle all Mortgage incoming and outbound calls with little supervision and according to procedures Work the Mortgage outbound call queue and the outbound max queue by making outbound calls or web verifications Accurately compose written information for loan histories Thoroughly understand Hazard forced placed certificates, procedures, and consequences of not following the correct processes and/or procedures Accurately verify, key, and/or memo insurance information in relation to all Mortgage product types Process insurance information received from agents, lenders and borrowers on the tracking system Review Mortgage coverage types insurance policies for FEMA, Dodd Frank, etc. type rules, and regulation Effectively and professionally present Mortgage Solutions procedures as needed Follows up and resolves problems or issues with little supervision Distribute and exchange information with others Meet or exceed set goals and assigned workload expectations for productivity Report any system related issues Assist other Mortgage Operations department as needed Answers questions, corrects errors, and resolves discrepancies Performs other duties as assigned High school diploma/GED 1or more years of Mortgage experience preferred Experience with Mortgage insurance policies, working reports for Lenders to ensure proper and sufficient coverage is on all loans Verifying insurance information via phone or websites Knowledgeable with insurance regulations and compliance such as DOD Frank, Fannie Mae Data entry and keyboard knowledge required Call Center experience required Hazard and/or Escrow knowledge required Excellent knowledge of Hazard insurance preferred Understands the consequences of process flows Has obtained outstanding or exceptional audits Ability to remain effective under pressure Excellent attention to detail and organization skills required Ability to handle multiple tasks and to be pulled into a project and/or provided back up to team at a moments notice Ability to read and apply commonsense understanding to simple instructions, short correspondence, oral/written instructions and memos Ability to work independently in a fast-paced environment Excellent problem solving and analytical abilities Is dependable and reliable CareerBuilder - 1 day ago - save job - block
Posted on: Mon, 11 Aug 2014 01:37:08 +0000
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