My theory on this is that bad customer behavior is a direct result of a reaction to bad staff behavior. This, in turn is a result of bad TSA behavior. Flight attendants are so used to observing the rude, thuggish TSA personnel treat customers like cattle that they adopt some of these totalitarian mannerisms. I can almost guarantee that a majority of these 8000 incidents of bad customers stemmed from rude flight attendants. Over the years in the TSA driven world Ive seen a notable difference in the way that flight attendants treat customers: barking orders, rudely demanding electronics be shut off etc. A customer who is tired of being treated like a child who snaps back with equal rudeness will be labeled a problem and like an overzealous nightclub bouncer, the flight attendants will escalate the situation resulting in the passenger being kicked off. The TSA culture has infected the airline service industry and then the customers. In other words jerks beget jerks, who beget more jerks. mashable/2014/06/03/flyers-behaving-badly/?utm_cid=mash-prod-email-topstories&utm_emailalert=daily&utm_source=newsletter&utm_medium=email&utm_campaign=daily
Posted on: Wed, 04 Jun 2014 13:14:52 +0000
Trending Topics
Recently Viewed Topics
© 2015