Nearly one third of consumers fear for the safety of their vehicle following repair work UK consumers are wary about the standard of vehicle repairs, according to new research commissioned by BSI. The business standards company found that almost a third (33 per cent) of vehicle owners worry about the safety of their vehicle when it is returned after bodyshop repair work. Interestingly, younger drivers are particularly apprehensive, with two in five concerned for the safety of their vehicle when they get it back on the road. Low levels of consumer confidence were underlined by a staggering 94 per cent of respondents stating they would support unannounced inspections to make sure bodyshop standards remain habitually high. The findings from the survey of 1,200 UK vehicle owners also revealed that over a third of drivers are unaware they have the right to choose the bodyshop used by their insurance company following an accident. While for some this choice comes at a premium, the ability to select a bodyshop of their choice would no doubt go some way towards improving consumer perceptions of the standards of vehicle repairs.
Posted on: Sat, 06 Jul 2013 15:30:01 +0000
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