New breakthrough tip: Total Quality Management approach (TQM) is another type of #improvement. It is a philosophy of continuous organizational improvement. It places #quality at the center of all activities within an operation. The ‘total’ in #TQM embraces every person in an #organization as well as everyone involved in the #business as a whole, from #suppliers to #customers. TQM also focuses on the impact that every individual staff member of an organization has on quality. Slack stresses the notion that each person in an organization is #responsible for getting quality right. Do you know what important managerial concept that emerged from TQM is? This is the concept of ‘internal customer’ and ‘internal supplier’. This concept recognizes that everyone within a #company can be both a consumer of goods and services provided by other people within the same company as well as a supplier of goods and services to other people within the same company. From this perspective, the internal customer is any individual working in a #transformation #process that will transform the inputs provided by another individual working in other transformation processes within your company. Please do not hesitate to contact us. The #InternationalLifestyleServices’ Team will be very happy to reinforce your company internal #communication and way of work. We organize audit all over the world, 7 days a week.
Posted on: Thu, 21 Aug 2014 10:30:00 +0000
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