New post added at Earn $20k Month With KBI Affiliate Program 714-388-6147 - Telephone Support Services Procurement Category Market Research Report from IBISWorld Has Been UpdatedTelephone Support Services Procurement Category Market Research Report from IBISWorld Has Been Updated Los Angeles, CA (PRWEB) July 06, 2014 Telephone support services have a buyer power score of 3.1 out of 5, reflecting a moderately positive purchasing environment and a low risk of price volatility associated with telephone support services. “Several factors work in the buyers favor, but some harm buyer power,” says IBISWorld research analyst Andrew Krabeepetcharat. For example, market share concentration is low, which promotes price-based competition and helps mitigate price growth. And low supply chain risk benefits buyers: input costs for suppliers are steady and reduce the likelihood of sudden price shifts or a discontinuity of service. Switching costs are moderate, though, because certain buyers need to provide substantial training for telephone support staff to handle customer service requests. Additionally, the majority of suppliers have been facing falling profit margins, thus reducing negotiating power for buyers. Despite some factors working in the buyers favor, buyers still face the rising cost of telephone support services. Suppliers have been increasing prices during the three years to 2014 in response to growing demand. The recovering economy has allowed many businesses to improve their customer satisfaction through telephone support, providing many suppliers the opportunity to raise prices in an attempt to achieve a higher profit margin. Says Krabeepetcharat, “Increased technological innovation will also prompt price growth as telephone support services further integrate value-added features, such as voice recognition capabilities and simultaneous online support for clients.” While many suppliers have shifted domestic work overseas to countries with lower wages, many others are moving services back to the United States due to rising wage costs in emerging overseas countries. Over the next three years, prices are expected to continue growing as the economy improves further and more businesses invest in improving their customer satisfaction levels through telephone support services. Fortunately for buyers, price growth is forecast to be steady and predictable with low volatility, reducing the likelihood of sudden price shocks and allowing for better financial planning. Current major players include Sitel Corp., West Corp., Teleperformance and Convergys Corp. For more information, visit IBISWorld’s Telephone Support Services procurement category market research report page. Follow IBISWorld on Twitter: https://twitter/#!/IBISWorld Like IBISWorld on Facebook: facebook/pages/IBISWorld/121347533189 IBISWorld Procurement Report Key Topics This report is intended to assist buyers of telephone support services. Telephone support services allow businesses to offer over-the-phone customer service and technical support related to goods or services sold. This report does not include call forwarding or telemarketing services. Executive Summary Pricing Environment Price Fundamentals Benchmark Price Pricing Model Price Drivers Recent Price Trend Price Forecast Product Characteristics Product Life Cycle Total Cost of Ownership Product Specialization Substitute Goods Regulation Quality Control Supply Chain & Vendors Supply Chain Dynamics Supply Chain Risk Imports Competitive Environment Market Share Concentration Market Profitability Switching Costs Purchasing Process Buying Basics Buying Lead Time Selection Process Key RFP Elements Negotiation Questions Buyer Power Factors Key Statistics About IBISWorld Inc. IBISWorld is one of the worlds leading publishers of business intelligence, specializing in Industry research and Procurement research. Since 1971, IBISWorld has provided thoroughly researched, accurate and current business information. With an extensive online portfolio, valued for its depth and scope, IBISWorld’s procurement research reports equip clients with the insight necessary to make better purchasing decisions, faster. Headquartered in Los Angeles, IBISWorld Procurement serves a range of business, professional service and government organizations through more than 10 locations worldwide. For more information, visit ibisworld or call 1-800-330-3772. More Make Press Releases
Posted on: Sun, 06 Jul 2014 10:40:06 +0000