Ohio Edison Company: Everstaff Location: 1653 Merriman Rd Suite 101 Akron, OH 44313 Base Pay: $11.00 /Hour Employee Type: Contractor Industry: Energy - Utilities - Gas - Electric Job Type: Customer Service Education: High School Experience: 1 years Post Date: 3/21/2014 Contact Luanne Eddy Phone:330-865-6860 x101 DESCRIPTION: Prestigious Akron Company HAS URGENT NEED! Resolve customer issues and requests in a prompt, courteous, and professional manner Achieve customer satisfaction in all customer contacts Maintain a safe workplace for coworkers and the community based upon knowledge of potential hazards and industry regulations/requirements Responsibilities include initiating trouble calls, creating notifications, performing account maintenance, inputting data as required and documenting customer notes on accounts Provide sound customer service by exceeding customer needs Research all customer inquiries and perform appropriate system entries Receive/process outage and 911 emergency calls within company and regulatory guidelines Utilize independent analysis and good individual judgment resolving customer concerns Follow up with customers when appropriate Solicit sale of new or additional services Handle irate customers in a calm, courteous, and professional manner Use effective communication skills with good judgment to analyze and resolve customer inquiries It is the responsibility of each representative to read all communications and emails and to apply existing and new practices/procedures Representative is responsible to be available to attend necessary training Other duties may be assigned to meet business needs. THIS IS A TEMP -HIRE POSITION BEGINNING JUNE 2
Posted on: Sat, 22 Mar 2014 19:33:41 +0000
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