Ok Im just gonna write this big long story on here... Sorry... But I cant stop thinking about my bad experience switching to a new dentist yesterday. And it had nothing to do with the dentist himself.. he was absolutely wonderful! I got a lot of questions and concerns answered and I was very pleased. But the receptionist made me feel like such an idiot I was almost in tears. Ive never had a problem with just handing over my heeeeeeeaaaaaaaalllllth insurance card only apparently the receptionists at the other place just went ahead and did the extra step for me because Im clueless, by looking up my name, Georges name? social security number? or actually just listened to me to try to figure it out.... Instead she dragged this out for 20 minutes. Making me feel bad about the paperwork needing to be in BEFORE the appointment ( even though I called and asked to bring it in the day of!! And she said it was fine!!!!!!!) asking me if Im sure I have dental coverage..... Asking me if Im ready to pay out of pocket for the visit if I find out I dont have it. Well Guess what. I had it. After George had sent me a picture of a 4 YEAR OLD delta dental card that hes had way before I was even put on his insurance, worked. How does that work?? But not my social security number? She said she looked that up and it said I had no coverage... So She was CERTAIN I had none. Then once it worked out. She says It all just worked out, oh well, we are good now turns to the person that is now waiting behind me and greets them ever so sweetly. Like shes done with me now. I have no idea how insurance things work. I was polite the whole time. Even if Im annoying and dont know what Im talking about. I was 15 minutes early with all the paperwork filled out, and a referred patient. I really think she STILL should have been a lot nicer to me. My friends who referred me are very unhappy and cant believe I was treated this way. I never want to fight or make things uncomfortable but this type of thing has to stop happening to me!! Im going to say something to her at my next appointment. So If I feel like going back... What should I say?? You insurance smart people out there.. Was I really in the wrong? Is it really that inconvenient and a hassle when this happens?
Posted on: Fri, 28 Mar 2014 23:46:29 +0000
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