One of the most important tenets in customer service is FEEDBACK. The principle of feedback has grown to be an evaluation mechanism that organisations use to measure their performance and strategise their services. As a number of customer service trainers say, FEEDBACK IS A GIFT. The reaction of clients as they interface with products or services is one of the low cost means by which an organisation can measure their performance. Defending yourself as customers give you their opinion concerning your products or services, can be a catalyst to stifle growth. Rather smile and be appreciative of the response, comments, criticisms, advice, and or opinions of the users of your products or services. Feedback enables you among others to know if you are making the right communication with your brand to the public. The Bible records how Jesus inquired of His disciples the views of others about Him, then their views as well. In your quest to do better, measure your productivity, access the impact of your brand and create the best products and services for your consumers, appreciate their feedback. ( The Purple Cow; Samuel Agyeman-Prempeh: Inspirational Preacher, Author and Events Executive)
Posted on: Mon, 10 Mar 2014 11:07:09 +0000
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