Opening for Customer Service Executive This is a permanent role with our client based in PJ. Kindly go through the JD below: The Lodging Support Services Agent position requires a results-oriented individual to join Expedia’s multilingual APAC operations center team. The Agent team supports Expedia customers and suppliers in: Guest Relocations, Supplier Training, Inventory Management, Single-Use Credit Cards, and Supplier Relations. Responsibilities: • Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support. • Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support. • Provides customer service support assistance to Expedia guests with general questions. • Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting. • Successfully gather and analyze information in customer or supplier case management • Assists Hotels with rejected card transactions – reissue credit cards numbers, provide training and usage guidance. Qualifications: • Fluent proficiency & comprehension in ( Mandarin , Bahasa Melayu and English )is required . This position is open for all races but prefered only locals. Knowledge in other APAC language(s) is an added plus.Able to work on shift / according to country supported business hours. • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis • Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers • University Degree in any field. Salary Package: *Basic up to RM 2800 - RM 3000 Benefits: Healthcare , Dental, Maternity Coverage, Life and Disability Insurance, Time - Off Benefits, Annual Leaves, Sick Leaves, Marriage Leave, Paternity Leave , Wellness & Fitness Reimursement Benefits, Tuition Reimbursement, Leisure Travel Reimbursement Benefits and many more.
Posted on: Tue, 20 May 2014 08:32:35 +0000
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