Opening for Manager Business Processes (SSGB certified) at an ITES/BPO company in Chennai (India) Experience: 4 - 9 yrs Education: Any Graduate Industry: BPO/ITES Job Description: * Advocate, promote, and drive organization efficiencies through process improvement * Manage the development and maintenance of protocols and principles for the management of process improvement projects * Conduct workshops and interviews with users to identify, map and document new business processes * Audit process to ensure compliance with the laid process * Develop and maintain annual work plans for business process improvement across the Company * Work with project teams and trainers to implement new business processes Job skills: * Managing the development of business processes * Auditing Process Flows across branches * Preparing business process documentation * Excellent written and oral communication skills * Highly developed organization and time management skills * Should have hands on access in working with process mapping and modeling tools such as Microsoft Visio, TIBCO etc * Six Sigma Green belt (Black belt can also apply) preferred * Process Engineering experience is an added advantage Core Competencies: * The executives are expected to demonstrate the following competencies: * Connects with people * Quickly picks up messages (verbal and non) from groups and adjusts style according * Understands the values and motivators for specific groups and plays to these * Encourages innovative thought and approach in all staff, systems and processes * Is a team player * Is seen as a team player and fair to other groups * Can be candid with peers while encouraging collaboration * Is trusted and supported by peers * Ensures their approach to collaborative issues is appropriate and positive * Is an ambassador and champion for One Team * Shares the organizational vision in a way that includes all staff and ensures they are connected to the organization direction * Actively works across the organization taking no regard of informal boundaries and gatekeepers to get the best possible outcomes * Develops and nurtures networks across the organization to effect change at all levels * Is an adept storyteller sharing the direction of the organization with others within the organization and outside * Deals with ambiguity * Is highly respected for leading decisively in uncertain situations * He/she is comfortable in uncertain conditions and quickly assesses ambiguous problems * He/she charts a course making a series of small decisions and adjusts taking into account relevant feedback Salary: Upto INR 7.5 lacs pa Contact details: Ms. Abhilasha Email id: abhilasha@ikyaglobal
Posted on: Tue, 20 Aug 2013 18:51:06 +0000
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