Openings in Bangalore:Customer Care Assistant @ Columbia Asia Hospital. Contact Details Recruiter Name:Sumanth / Shanthi Contact Company:Columbia Asia Telephone:08061656666 Email :hr.whitefield@columbiaasia Job Description Provides general information on services offered by the hospital. Directs guests, patients, relatives and vendors to the appropriate departments or staff. Controls cost and expenditure related to department stationery, telephone usage as well as minimizes wastage of electricity and water. Is responsible for the console Handles all external & internal incoming calls across the hospital. Telephonic appointments for consultants are taken. Takes messages for staff & consultants. Is responsible for outpatients ; Registers patients. Screen patients and assign to the appropriate consultants Accompanies/directs patients to various departments/nursing stations. Moves charge sheets to various departments. Ensures that bills are paid and medicines are collected. Is responsible for Inpatients ; Admissions from OPD & ER / Emergency Admissions. Getting the consent form signed by the inpatient relatives. Explaining about visiting hours, passes, admission kit, valuables, tariff sheets ,phone activation, caf, nurse stations, folders, wrist band, room familiarization, provides important phone numbers etc. Provides information on top up deposits to customers and follows up and ensures that deposits are collected. Visits patient rooms on a daily basis. Heath screens Assists in the health check for corporate/non corporate. Others Compiles and monitors bed status reports. Reports any incidence that occur at the facility to the Supervisor/Customer Care Manager. Ensure visitors adhere to the companies visiting hours. Arranges for baggage handling and other services requested by patients and relatives. Assists patients with wheel chair or any other requirements. Arranges for incoming and outgoing courier/letters to be dispatched. Assists in camps, health check programs, CMEs etc. Participates in educational programs and inservice meetings
Posted on: Wed, 09 Jul 2014 17:14:44 +0000
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