Operations Manager Job Title: Operations Manager Employment Status: Full Time Salary & Benefits: Negotiable based on skills Location: Nairobi, Kenya Reporting To: Managing Director, DDD Kenya Effective Date: July 1 2013 This job exists to provide leadership to the operations staff at DDD Kenya and potentially over the medium term across Africa. The position will manage a team of production and operations managers supervising several hundred lower-level workers. RESPONSIBILITIES AND TASKS: Project Management and Operations – Provide hands-on leadership for the following tasks: Evaluate requirements for new project requests, determine feasibility and estimate work effort Create project plans and schedules with milestones and timelines; implement project plan; provide current updates and monitor project status Manage client expectations and communicate with all stakeholders throughout the project Provide training to the project managers, team leaders and operators for projects Provide support to the operation staff training and development program Contribute to the team performance planning, monitoring and evaluation Provide support to the recruitment and selection of all project and operations staff Manage job workflow, resource and task allocation to the team Effectively turn over control of projects to junior staff members as required Maintain appropriate change control and tracking procedures Initiate invoices with accounting department on given billing cycle Coordinate efforts with sub-contractors as needed Knowledge and Experience In your cover letter or CV please clearly address the following qualities: Required Team builder, with experience leading teams in a production environment Knowledge and experience in project planning, issue tracking and resolution Excellent abilities with using data and metrics for management decision-making Initiative and ability to work independently Strong verbal and written communication skills with clients and internal audiences Positive energy and motivation Cultural sensitivity and commitment to the social mission Desirable Background in data entry, digitization, ebooks and/or digital content Ability to research advancements within the BPO market Certification in process improvement techniques Certification in quality measurement techniques Speaks European languages, especially French, German or Spanish Application deadline: June 21 2013 To apply please send your cover letter (in body of email) to: Kenya_jobs@digitaldividedata. Please also attach CV and copies of university/postgrad transcripts to the application as well as any relevant certification.
Posted on: Mon, 17 Jun 2013 22:13:21 +0000
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