Our MSEP partner, ValueOptions, has an immediate need for a Clinical Services Quality Assurance Advisor for their operations in Arlington, Virginia. The Clinical Services Quality Assurance Advisor will be responsible for partnering with Military OneSource Management team to evaluate clinical and quality performance by monitoring calls and correspondence daily. Qualifications & Requirements include: Education: Must possess a Master’s degree in Social Work, Counseling or one of the other core mental health disciplines. Licensure: Must possess a current, valid and unrestricted independent clinical license. Relevant Work Experience: A minimum of five years post graduate clinical/administrative experience, some of which have been in a supervisory capacity. Requires solid knowledge base and working knowledge of mental health systems with a clear understanding of psychiatric clinical case management. This contract requires U.S. Citizenship. Position Duties include: ▪Compiles/reports monitoring evaluation data and presents call coaching sessions. Provides Military One Source Staff with an action plan for process improvement, and if needed collaborates with the management team in the corrective action process by gathering documentation regarding non-compliance in meeting required standards. Contributes to performance improvement plans and participates in discussions, up to and including termination. ▪Ensure processes are in place to support compliance with all state and federal laws (HIPAA), regulatory requirements, accrediting agencies (NCQA and URAC) as well as ValueOptions’ clinical criteria and policies and procedures. ▪Compiles and presents summary level call coaching and efficiency data which becomes part of each Military One Source Staff’s performance review. Assures integrity and confidentiality of call monitoring documentation and evaluates/develops monitoring tools to support efficiency and effectiveness in the call monitoring process. ▪Audits the timeliness and accuracy of any contractual follow up inquiries made by Military One Source staff. Measures the ability of staff to successfully meet all client performance expectations and presents final assessments/employment recommendations to management. ▪Identifies improvements or training opportunities and develops/presents quality improvement training materials to improve overall service quality. Identifies trends in inquiry monitoring and applies corrective actions as necessary to meet business needs. Ensures follow through with Military One Source Staff ▪Develops ideas for performance improvement, service delivery, and cross-functional initiatives that contribute to department success. ▪Collaborates with the management team on new client implementation activities, including development/presentation of training materials, to ensure all home service center and client performance expectations are met. Interested applicants should apply online https://ch.tbe.taleo.net/CH01/ats/careers/requisition.jsp?org=VALUEOPTIONS&cws=1&rid=32327
Posted on: Mon, 22 Dec 2014 15:26:08 +0000
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