Our prestigious multinational IT service provider client is looking for: German Speaking Customer Support Representative The objective of the Customer Support Representative is to resolve remote users IT problems by means of a first time fix or by dispatching for on-site support Tasks: • Answer contacts promptly and professionally • Provides customer assistance with routine inquiries and problems such as software, hardware and network operations • Log/Validate all contacts Call Handling Database • Manage end to end all calls logged, providing regular updates to customers on call status • May involve use of problem management database and help desk systems • Provide support to multiple desk • Attending on internal trainings Requirements: • Fluent in German • Medium knowledge of English language is a must for internal communication • Strong user-level IT skills • Good communication and problem-solving skills • Customer orientated • Dynamic, open personality Our offer: • Working in an international, young and dynamic team • Opportunity to develop your professional skills in a multinational company • Competitive salary and benefits Location: • Budapest E-mail: [email protected]
Posted on: Mon, 10 Mar 2014 16:08:49 +0000
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