P. O. Box OS 2119 Osu-Accra 17th July, 2013 THE CHIEF EXECUTIVE OFFICER THE DRIVER VEHICLE LICENSING AUTHORITY ACCRA Dear Sir, THE MISCONDUCT OF DVLA STAFF I write to inform you of a series of misconduct of your staff at your 37 offices and VITO, Dome. On the 17th May 2013 or thereabout I went to have my expired driving license renewed at your 37 offices, at a point in the process I was asked to purchase a Vodafone mobile credit worth Gh ₵5.00 to enable your officer in question in Room 6 place a call to Mampong Ashanti (my initial acquisition centre) to verify my particulars because; 1. The DVLA is not networked and 2. The officers do not have official phones to place that kind of calls for clients of the Authority. I paid Gh ₵24.00 as processing fee of which Gh ₵7.50 is for eye which never took place. The disturbing aspect is that this Gh ₵7.50 is in 2 parts Gh ₵2.50 for eye test A and Gh ₵5.00 for eye test. On the 8th of July, 2013, I was at the VITO, Dome offices to have my vehicle road worthiness checked and subsequently granted the sticker. After the assessment I was asked to change my front shock absorbers and re-align the vehicle. Meanwhile the date for my current inspection date was erroneously written as 5/7/2013 instead of 5/9/2013 on the 5/9/2012, I called the attention of officers at Dome to this to which the officer-in-charged (IC) stated that it was an error and that it would be corrected. On the 16th of July, 2013, having fixed my vehicle I returned to your Dome offices for my sticker and explained to an officer what has transpired a week earlier, he then altered the 7 in 5/7/2013 to 9 to read 5/9/2013. After a lengthy discussion the IC instructed that my sticker is changed to reflect 6/9/2014 instead of 6/7/2014. The subordinate officer retorted that the documents of DVLA are not ALTERED hence I have to buy a new certificate and sticker. I ended up paying Gh ₵8.00 instead of Gh ₵7.50 and a new certificate was issued and the old sticker was ALTERED and handed over to me. Please find attached my documentary evidence. My questions are; 1. Why after 7 years of the introduction of IT at the DVLA, the Authority is still not networked? 2. Why the Authority charge for services not rendered? 3. Why the staff treat its clients as though we are being done a favour? 4. What is preventing the Authority from introducing a ticketing system to eliminate the ‘Goro’ boys who fleece prospective clients of the Authority of their money for no work done? and 5. Did the Authority intentionally employ demi-gods and tyrants as its front line staff to deal with prospective clients because customer care culture at the DVLA is nil. Yours sincerely Signed Sylvester Obeng
Posted on: Mon, 22 Jul 2013 11:33:06 +0000
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