POOL INSTALATION: FRAUD ALERT: FIBRE GLASS POOLS FRAUD.(CONNIE AND WERNER POTONOUS) I contracted with Fiber Glass pools in March 2014, to install a small remolded pool/spa. Fibre Glass Pools SA survived the site and recommended the construction of a small retainer wall. FINAL INVOICE number 024. (REF to Quote number: T127B) DATED 24 June 2014. Colorado Spa 2.45m x2.45m x 850mm depth Full installation: R22000 Retainer wall with Lock Blocks : R13800 Filter cover: R1200 Electrical Connection: R1380 TOTAL: R38 380 Sales Person: TISHA (Full installation provided by FIBRE GLASS POOLS SA included – Digging of hole, installing shell, 800mm cement bevel paving around pool with pool coping, filter system(pump & sand filter), DB Box with timer, aluminum pole with leaf net and vacuum brush, pool shell with weir, aimflow, rock filter house and retainer wall to Fibre Glass Engineers spec) During the installation process it became clear to myself (and my on site builder )that Fibre Glass pools where not preparing the Pool foundation or retainer foundation correctly. I had the installation STOPPED, as Fibre Glass Pools had NOT compacted the foundation, nor correctly insulated the foundation, nor prepared the retainer wall correctly. After several complaints to the Managing Director (Connie and Werner Potonous), I was rudely asked to leave the construction up to their professional engineers, and to not interfere. I expressed my deep concerns (verbally and in writing) , that I was concerned that without proper compaction or correct insulation of the retainer, that the pool will shift and subside with rains. The result would cause the pool to crack and damage the deck that would be installed around the pool. Fibreglass pools SA (Connie and Werner Potous) assured me that their work stands by their guarantee, and should any shifting or subsiding occur, they will, at their cost, rectify. Full payment was paid on completion in August 2014 (Well almost full completion! …… as I am still awaiting the Pump cover I had paid for, and the electrical box has still never been secured) A Balau wood deck was installed around the pool at a cost of R25000. Within a month the pool had already shifted/subsided 1cm. I contacted Connie and Werner Potonous and I was assured that their engineer would visit the site with a rectification plan ASAP. Weekly calls turned into daily calls and emails have followed, and NO ONE FROM FIBREGLASS POOLS SA HAS EVER VISITED THE SITE. It is now DEC 2014 and the pool has now subsided a further 300mm. I fear the pool will crack and destroy my expensive decking. Still daily calls and emails continue and no resolve or response. I have tried every avenue to get FIBRE GLASS POOLS to respond and rectify. They have chosen to ignore my complaint. They have left me no option but to resort to the public pressure. I appeal to you to assist with PUBLIC pressure to protect me as a consumer. Please forward this complaint to every person you know, or anyone who may help, or post on your FACEBOOK, or post to your twitter account, and forward to any person considering a pool installation, or any person / person in the Home/ construction industry/ garden/ legal / consumer rights / and copy the email to CONNIE and WERNER from FIBREGLASS POOLS. EMAIL : [email protected] or [email protected] Fibreglass Pools SA Installation teams countrywide Call centre: 086 1111 097 Factory KZN:039 – 3113894/345 Factory W Cape: 021 – 845 4066 GAUTENG: 0760106152 Mobile:082 5049 549 or 0825704679 or 07060106152 Fax:086 6146 647 / 086 527 5272 fibreglasspoolssa.co.za Their LOCATION: KZN BRANCH: Brickhill complex , Main Road R61 PORT EDWARD DURBAN BRANCH: Unit 3 Broadlands Industrial park, Arne Place 2, DURBAN GAUTENG BRANCH Leon street 758, PRETORIA PLEASE HELP ME WARN THE PUBLIC ABOUT CONNIE and WERNER POTONOUS from FIBRE GLASS POOLS SA. Hopefully once FIBRE GLASS POOLS SA gets the message that they cannot abuse a consumer, they may deliver on GAURENTEE, and rectify their poor workmanship and installation. I thank you for your support. HAMISH HAMILTON (243 Greenlane, Umzumbe, KZN) THIS IS A COPY OF MY ON SITE BUILDERS REPORT ON THE POOL/SPA: Chris Pigott 15 Benjamin Dr Southport 073 449 4153 23/12/2014 Report; Pool Installation 243 Green Lane Umzumbe I was the main contractor during the alterations and deck extension at 243 Green Lane. I was informed prior to quoting on deck extension that the splash pool would be supported by a concrete retaining wall on the east side and shelled in with mortar and bricks on north & south sides of pool. I quoted accordingly. Much to my dismay the pool installers did not comply with their original quote and used retaining blocks to support the pool. At no point did they lay a concrete foundation or escavate down to firm ground. ( When laying my foundations for deck pillars we dug 1.5m down before reaching solid earth. ) The pool installers laid the pool on a bed of river sand no more than 300mm deep and at no time was the sand compacted with a machine or even a stamper. I checked the pool level prior to starting the deck extension with a water level and it was 100% correct. The pool has now dropped 35mm on the east side and as I had no option but to fix my slats to the pool structure the slats have also dropped accordingly. The rest of the deck is independent of the pool and has not sagged in any way. Regards Chris Pigott
Posted on: Tue, 23 Dec 2014 13:32:27 +0000
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