POSTBAG ZESCO Editor, Allow me to respond to Zesco’s advice to its customers on how to channel their grievances. Instead of advising us on how grievances ought to be channelled, Zesco should concentrate on improving service delivery. Zesco’s advice is a clear-cut indication that its tenacity to offer mediocre services outweighs their commitment to improving services. How sad! Customers are paymasters and they should be treated as such, not lecturing them on where they should and should not take their grievances. When customers go to the media to complain, by means of logical reasoning, it means they have exhausted all channels of airing their grievances. Complaints should never be perceived as stumbling blocks but stepping stones to trigger improved performance. The only way to avoid being bombarded with complaints is by improving service delivery. With the increase in electricity tariffs unconventionally coupled with poor services and the increased cost of living, tempers are high and people are going beyond prescribed parameters to seek a lasting panacea. As strategic and monopolistic as Zesco is, the power utility should reposition itself as a relief to the masses by cushioning the already high cost of doing business and living standards. Zesco should be used to help Zambians live bearable lives by providing cheaper and affordable electricity. Lameck Lungu
Posted on: Sat, 07 Jun 2014 06:42:31 +0000
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