Patients are like customers. Of course, patients don’t choose to be there, could be in pain, and chances are that they would rather be somewhere else, which isn’t necessarily true for customers. But like customers, patients have expectations and perceived experiences. A good or bad patient experience can make a big difference to your operating costs. - Read more from our latest blog post: beyondphilosophy/blog/is-anyone-hearing-your-roar
Posted on: Thu, 10 Apr 2014 19:26:01 +0000
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