Personal data stolen from Booking customers Article by Janet Harmer @Caterertweets Thousands of customers of online travel agent Booking have been conned following the theft of personal data, a whistleblower has revealed. BBC Radio 4’s Money Box programme has reported how it was contacted by ‘Tom’ – not his real name – who was recruited by an international freelance telesales website to be part of a fake call centre operation. ‘Tom’ spent 12 days working from his home computer, calling around 250 Booking customers per day from a supplied list. Many were visitors travelling to London from countries such as Japan, China, India, and South Africa. We were told to call up people and tell them that theyll receive an email… and if they have any questions they should get in touch with us, ‘Tom’ told Money Box. We had to say that we were calling from [the hotel into which the customer had booked] and we would send an email and it would appear that the hotel was sending them an email. The subsequent e-mail would ask for advance payment for the hotel booking, with bank details that had no connection to the hotel. Customers who queried the payment demand were directed to a fraudulent phone line, where the criminals had installed staff who posed as Booking employees, insisting that the hotels had changed their payment policies. See more: ow.ly/GkGD0
Posted on: Tue, 23 Dec 2014 10:54:09 +0000
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