Please Share, You May Save A friend Hundreds of Dollars. This Goes Out Every Month Til The Day I Die or Get a Response. As You Can Still See, Still Ticked He Screwed Over My Ma. Ron Babic AUTO REPAIR ALERT My 85 yr. old Mom was ripped off by Auto Diagnostics of West Allis. I post this for my friends, re-post for yours.Here is the letter I sent. I got no response from them. June 27, 2014 Auto Diagnostics Attn: Mark 11321 W. Greenfield Ave. West Allis, WI 53214 Dear Mark: I am writing this letter to you to express my thoughts of the service provided on my mothers Ford Taurus, on 6/24/14. You replaced the starter and billed her $499.96. The original estimate was $168.79. Quite a difference from what was charged. Take away the tow of $63 (and that is quite high for a 2 mile tow), and tax of $26.52, that comes to $410.44. Without the 10% discount, that figure would have been $459.15. For a starter? It appears you took advantage of an 85 year old loyal customer. For the re- manufactured SA-887RM you charged $267.68. A new one at Hiller Ford is $212.45, a $53.23 difference, or what I would call a bit of a price gauge. At Auto Zone the top of the line Duralast starter was $161.99. Advance Auto also had fairly priced models. Remember, this is a 13 year old car with a Blue Book value of roughly $2,300. If you were looking out for your customers, advising them of a less expensive option would have been reasonable. The $85 pin point, out of line. I knew it was the starter, and so did you. Connecting a couple of clips to the engine and flipping a switch was free money for you without question. When I mentioned this to my friends, they could only shake their heads in disbelief, over $400 for a starter. I guess word of mouth advertising can go a long way. In closing, you are a very pleasant man to talk with. But it now appears with this way out of line pricing... maybe not so much. I do not know what you and my mother discussed prior to the installation but I do feel compelled to let you know my thoughts on the situation. Respectfully, Ranisav Babic 4366 S. 86th St. Greenfield, WI 53228
Posted on: Fri, 07 Nov 2014 06:36:54 +0000
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