Please listen up small business owners....2015 will be your year to really turn on the charm and SHINE!! As our city is gradually welcoming larger retailers and restaurants...we want to be sure that the small business owner is still making its mark on the community and prospering. One very strong way to do that is to empower your employees with skills and techniques to deliver superior customer service to every single patron that walks thru your door or calls on your establishment. Every single employee should be representing themselves as an ambassador of your organization, and nothing less. FACT - 81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competition…and on average, loyal customers are worth up to 10 times as much as their first purchase. TODAYS TIP...break the habit of saying, no problem...statistics show it is in the top ten of customer complaints. Try substituting with, Thank you, Youre Welcome, Enjoy your day, Appreciate your business, My pleasure, Please visit us again, Happy I could help...but never, ever end a call or transaction with no problem...its a NEGATIVE statement.
Posted on: Tue, 06 Jan 2015 17:06:28 +0000
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