Position: Workshop Manager Reporting line: Service Manager Dealership: Klerksdorp Salary: R 18 000+ Incentive: 33% of basic salary, company car and other normal benefits Brand: Freightliner or Fuso will be advantageous Requirement: Commercial Experience Main Job Activities: 1. Manage and develop Workshop staff Motivate team members using appropriate and approved methods to produce their best results Ensure efficient and correct “loading” of workshop hours Ensure that CSI is consistently above Group minimum standard at all times 2. Manage and maintain Workshop Productivity Standards Develop and commit to relevant labour sales and profit targets in relation to the Workshop Assist technical staff with problems and facilitate on the job training Ensure that warranty work is done in accordance with MPC standard warranty policies and procedures 3. Monitor and improve Customer Service levels Ensure customer needs are attended to and actioned according to agreed deadlines and quality standards. Monitor and maintain a ‘first time right’ policy for repairs. Improve and maintain customer service index percentages to agreed standards. Accurately identify customer needs and ensure that the correct action is taken in accordance to these needs Establish authorization for extra work. Ensure that vehicles are tested properly after work is complete, i.e. This will involve test driving the vehicle as required. Manage and monitor the technical quality of work performed by team 4. Monitor quality standards and legal requirements Ensure that Technicians supply their own hand tools and have the relevant equipment to perform their daily job functions Ensure that all tools are kept in good working condition and are used correctly Ensure that correct technical information is available and used by Technicians Ensure that all work areas are clean and tidy at all times Education & experience: • Minimum Grade 12 • Computer Literate (preferably Kerridge system experience) • Minimum of 5 years experience in middle management position in similar role. Qualified and Experienced? Send updated CV with brief motivation indicating current salary, notice period to: [email protected]
Posted on: Fri, 17 Jan 2014 06:34:02 +0000
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