“Product Support Engineer”-Qualifications:-Provide on-call consulting advice and technical support to various users regarding specific operational/applications issues-Act as a team member that contributes to solutions and customer satisfaction -Troubleshoot problems and issues, escalating issues within the organization -Monitoring and escalating procedures relative to the appropriate SLA -Manage the sales process and give full orientation for (CRM, SharePoint, Microsoft Exchange and Lync) -Work closely with B-Solution’s internal teams to ensure the needs of our partners are met Enrich tickets with additional information if required and/or needed -Working on a complete management system in term of client, billing, products, domains and incidents management through WHMCS -Ensure continuous monitoring and forward movement of customer issues until they are resolved -Requirements: Bachelor’s degree in Computer Science or equivalent-1-2 years of experience in this profession handling the customers issues, requests-Good Knowledge of Microsoft products “CRM, SharePoint, Lync, Microsoft Exchange”.-Good knowledge in the E-Mail Protocols and DNS.- [email protected]
Posted on: Fri, 26 Dec 2014 08:25:47 +0000
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