Question! Say you bought a vinyl boxed set priced hefty between - TopicsExpress



          

Question! Say you bought a vinyl boxed set priced hefty between $75-$100 and one of the LPs has a manufacturing flaw that prevents the needle from moving. You get the reissues contact person at the indie-tastic Brookyln label and simply ask for a new LP (not the whole set) because you know they have some in the office. No response. Then you find out the band has never been paid royalties and that the label hasnt responded to other various customer complaints. Do I call them out on social media? I have had a record label for over 10 years and bad customer service has always been important to us. Should I give them another week to respond? Its been several days.
Posted on: Wed, 21 May 2014 22:48:30 +0000

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