RESERVATIONS COORDINATOR IMMEDIATE START POSITION AVAILABLE AT The RE London Shoreditch If you are interested please see below job description and either respond directly or email your CV to darryn.tanner@hotelshoreditch. Job Description Post Title: Reservations Coordinator Hours: 40-45 HRS (5 Days per Week) Contract: Initial Six Months – Potential for Extension to Full Time Employee Holiday: 28 Days per Annum Inc 8 Statutory Bank Holidays Accountability: Responsible to: Revenue Manager & General Manager. Liaises with: House Keeping Department, Food and Beverage Department, Visitors, Contractors, Guest, Corporate Clients & Companies, Online Travel Agents and Partners. We are currently recruiting for a professional and self-motivated Reservations Coordinator who has the right attitude and flair to work within our Reservations Department. You will be reporting directly to the Revenue and General Managers, and will have an opportunity to work with a highly knowledgeable sales-driven team and embark on fantastic career opportunities with the right attitude. This is a challenging and exciting role where as a Reservations Coordinator; you are expected to work efficiently at all times. You will be taking reservation by email, fax and phone and are expected to enter reservations efficiently and precisely. You will also be implementing Sales distribution plans in different channels such as Traditional and online in order to drive sales. Experience and Skills: Have a sales driven attitude, striving to meet departmental targets Have an excellent command of written and spoken English, combined with excellent communication skills. Be enthusiastic in delivering excellent customer service Computer literacy: Outlook, Excel, PowerPoint, Word Technical skills and experience in Brilliant Hotel PMS or similar (Opera, Fidelio) Be able to work under pressure and have strong organizational skills Previous high standard experience as a Reservations Agent in a hotel reservations team is desirable Utilise effective sales strategies and through the use of systems and processes you will be able to maximise revenue in line with business objectives and within the hotels guidelines. Have previous experience of experience of managing online booking extranets will also be an advantage The ability to communicate effectively with all areas of the business Ability to deal effectively with guest issues or complaints Ability to multitask, prioritise, deliver to agreed timelines Understand the necessity for confidentiality Understand the role of teamwork in providing a quality service Able to demonstrate commercial understanding of Forecasts and Budgets Understand the accuracy when dealing with guests records, both electronic and paper based Commitment to on-going development Main Duties and Responsibilities: Work closely with Sales and Distribution Managers in monitoring and updating 3rd party websites and knowledge of GDS and Internet. Ensure Maximum occupancy and average room rate is achieved at all times by efficient yield management and up selling of the hotel facilities and company products. To be responsible for the accurate processing of all Advanced Purchased reservations including group and individual bookings. (Payments, amendments, cancellations, etc...). Ensure a robust filing process for customer confirmations, reservation correspondence and credit card / company authorizations. Ensure data entry is correct for all reservations in accordance with our Quality Audit standards. Monitor allocations for FIT and group reservations, highlighting pick up and wash down inconsistencies. Flag any deviations in booking trends to avoid unacceptable over booking levels. To be fully conversant with all group and individual reservations procedures. To be fully aware of all rates and promotions and to communicate them to relevant members of staff. To ensure that rooms are sold to correct market segments, depending on availability, in order to maximize occupancy and average room rates so as to achieve budgeted targets. To manage the chasing and charging of any late cancellation or no show charges. To strictly observe all credit procedures in liaison with the credit controller. To introduce and document any relevant procedures in conjunction with the Front Office Supervisors and Duty Managers. To ensure that customer relations are developed and maintained to the highest standards and that all telephones are answered promptly and correctly. To ensure that all potential sales leads are passed to the sales department To strictly observe over credit limit procedures for in house guests Supplement responsibilities Security: Ensures that guest details are not disclosed Maintains high confidentiality in regards to guest privacy Takes action on any suspicious behaviour of guests and staff, and reports to the General Manager for follow up. All lost and found objects are logged and dealt with in line with company standard Ensures that all potential and real hazards are taken cared of immediately, and reported appropriately Follow emergency procedures to provide for the security and safety of guests and employees Works in a safe manner that will not cause harm or injury to self or others Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations. Anticipates possible and probable hazards and conditions and inform Maintenance personnel accordingly. Health & Safety: To have full knowledge of the hotels disaster plan. To have full knowledge of the hotels terrorist alert procedure. To have full knowledge of and be able to act upon the Fire procedures as laid down in the hotel fire plan in accordance with the Fire Precautions Act (1971). To have full knowledge of the hotels security procedure. To report faults and health and safety hazards. To exercise care, attention and vigilance towards guests, colleagues and hotel property. Ensure any accidents to staff, guests or visitors are reported in accordance with the hotel procedure. To attend all statutory Fire, Health and Safety training and to be fully conversant with and abide by the rules concerning Fire, Health & Safety. To have full knowledge of your departmental Risk Assessments, ensuring that all employees are fully aware of them and that they have read and signed them to state that they understand the risks. To be fully conversant with the Licensing Act 1964. Other: Accepts flexible work schedule necessary for uninterrupted service to hotel guests. It is important that all members of staff are prepared to take on additional duties or relinquish existing duties in order to maintain efficient running of the business. The General Manager reserves the right to re distribute duties and functions amongst members of staff from time to time and requests for such changes shall not be reasonably refused.
Posted on: Wed, 11 Sep 2013 12:18:38 +0000
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