Recently my daughter flew back to India by Air Asia, but the bad - TopicsExpress

Recently my daughter flew back to India by Air Asia, but the bad thing abt the flight is that the luggage that was check in was damage, it was a samsonite bag value abt $1400.00 was damage either its was simply thrown abt or some1 tried to prised open. This is the respond fm Air Airasia when I made d claim If u read the mail, AA would not be responsible for anything that is lost if you luggage even its due to the staff negligence o for the matter. If u did buy the AA insurance, unless yr bag disappear, it is not cover...even if you lose things from the damage luggage. U will only be compensate if the luggage is lost o disappear from the face of this earth. Sent from my IPhone 5 On Aug 27, 2013, at 10:18, Atiqah Binti Abd Jalal wrote: Dear Mr Dino Chung, First and foremost we would like to apologise for the late reply and for the inconvenience situation you have been in. We thank you for patience and understanding while waiting for our reply regards to your email. We have liaised with the Central Baggage and Tracing Office department and investigation has been done. Based from the investigation result, we regret that we are unable to provide you with compensation on such damages as we are restricted to our limited liability. Besides that our Article 11.2 has clearly informed that liability for loss, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. Once again, please accept our sincere apology towards the inconvenience caused to you and we hope this will not deter you from travelling with us in the future. We hope that the above explanation is clear. Thanks/Regards Atiqah Abd Jalal Customer Care AirAsia Berhad LCC Terminal, Jalan KLIA S3, Southern Support Zone, KLIA, 64000 Sepang, Selangor Darul Ehsan, Malaysia My Line : (603) 8660 4984 My Office : (603) 8660 4333 You may also visit our Ask AirAsia for more information: