Residents without water and homes flooded, due to a burst water main in North Birmingham. Thousands of Severn Trent Water customers in B8, B34, B35 and B36 have been without water since 10:30AM this morning (30/05), due to a burst water main. Homes on Wanderer Walk and surrounding roads in B36 have been partially flooded. Nataley Phillips, who lives on Wanderer Walk, said: Its all in the living room, garage is under a few inches of water. My carpets and settee is ruined. Severn Trent manager, Simon Brown, says everything has being done to sort the problem as soon as possible: We first found out about this when we received a call from a customer this morning to tell us they had no water at around 10.45am. When our team got to the area they found that a large water pipe had burst. We have since had many more calls from customers who’ve been affected. It’s been our first priority to get everyone’s water supply back on, so our engineers have been currently trying to re-route the water supply for as many customers as they can. They believe they’ve now done this, so the vast majority of our customers should start to see their water supply come back. Our engineers will now start fixing the burst pipe. We also are sending out a number of tankers to the area in case we don’t fix the pipe as quickly as we would like for the remaining properties. And everyone will be working around the clock until the water supply for all of our customers is restored. Some customers may have had discoloured water coming out of their taps, we’ll of course be monitoring this, but if you do experience a slight yellow / orange discolouration, please do not worry. Your water may not look appealing but this doesn’t pose a risk to health. If you do experience this, just leave your cold tap running for a short period (usually about 20 minutes) and your supply will return to normal. We’re also aware that the water which was in the pipe has flooded some roads and properties in the area so we are sending our customer service teams and insurers to see the people who have been affected by this. Wed like to say sorry for any inconvenience and assure our customers that were doing everything we can to make sure their taps are running and everything is back to normal as quickly as possible. (Images: Nataley Phillips)
Posted on: Fri, 30 May 2014 15:20:42 +0000