Responsibilities Handling Comverse customers with all of their IT needs on the full range of products, applications and infrastructure. Providing the customer with a solution through information gathering. Analytical trouble shooting and problem research/route/escalate the call to the appropriate resolution group. Escalation and management of calls to agreed service levels. Excellent attendance and punctuality are required. Excellent customer approach and service oriented Duties Answer customers promptly and professionally Phrase in a costumer oriented manner and high level of service oriented Log/Validate all customers Call Handling Database Resolve a high percentage of customer problems using the relevant tools and systems and methodology Manage end to end all calls logged, providing regular updates to customers on call status Complete follow-up actions as appropriate Invoke Escalation Procedures within defined time frames Adhere to Policies & Procedures Work to achieve individual and team goals Protect confidential and sensitive information and materials Observe strict compliance to licensing, copyright and trademark legislation Accomplish other duties as required Recruitment profile: Previous experience in Service-desk. High technical personal level Service oriented approach Fluent English (verbal and writing) Attend to work full time job
Posted on: Mon, 07 Jul 2014 07:51:00 +0000
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