Resume / Profile for General / Operation Manager for 100 Keys Hotel or Resort Name : Ominder Singh Chowdhary Fathers Name : Late Surinder. Singh Chowdhary Date of Birth : 7th March 1971 Marital Status: : Single Residence : 23 Hastening Road Agra. U.P. India Mobil : + 91 78 95 464 198 Language Known : English, Hindi, & Punjabi. Also bit of French. Qualification : 12th St. Georges Collage (Convent) Balugang, Agra. Utter Pradesh Computer & Systems : Excel - Word - Power Point – Photoshop – Internet & Etc. Experience : Total – 22 Years. Computers : Proficiency in Word, Excel and Online Hospility Potrals Hobbies : Antiquity, Royal Enfield Highway Biking, Indian Cuisine & Art Referance 1) Mr. Balbir Singh V.P. with VICTORIA CONTINENTAL INN Subathu Road, Dharampur,Kasauli (Mobil No: 0 98 108 33665) Distt. Solan (H.P.) 2) Mr. Bhavani Sharma M.D. The Taj Residency Hotel ( Mobil 0 97 585 00007) Presently Agra. Senior Manager Operations & Marketing (Room Division with F&B Outlets and Local and Corporate Premium Banqueting / Conference’s ) 30 Suites, Maharaja & Deluxe Guest Rooms, 60 Cover Restaurant & Banquet. From Jan. 2014 • Expertise in Pre Opening Hotel / Resorts & Heritage Departmental Setup, Formats, Kitchen Layout and Restaurants with Premium Banquet • Corporate Room / Lodging & Conference & Banqueting Data Bank Marketing Online • Manpower for All Hospitality Department & at all Levels Available and Hospitality Departmental Training, Manners & Etiquettes Personal skills • Highly Managerial capacities • Highly organized and efficient individual • Pro active and result driven • Ready to relocate Developing & Executing Marketing Strategy 1. Develop and implement strategic plans to include budget considerations, site goals, and forecasts for appropriate activities. 2. Ensure that pricing and communications regarding previews are consistent across all channels. 3. Develop tour generation program initiatives, including but not limited to owner referral and reload programs, off-site locations, and travel partner promotions. 4. Collect and analyze competitive intelligence (e.g., marketing programs/campaigns) to assist in the enhancement and development of current and future marketing strategy. 5. Responsible for managing and implementing appropriate marketing mix to ensure attainment of overall marketing costs. Training & Experience • Hotel Amar, Agra (3 Star Deluxe) in 1988 to 1990 Industrial Trainee: Front Office, House Keeping, Food & Beverages Services & Swimming Pool (Life Guard) and Health Club Manager. The Imperial Hotel New Delhi. Member of The Famous Hotels of the World. New Delhi. Industrial Training from 1990 to 1993 Front Office, Housekeeping, F & B Service’s, Guest Relation, Marketing Room Division, Banquets and Cooperate Sales & Marketing . Sr. Executive Assistant to Executive Director (Owner / Hotelier from Cornell University U.S.A ) in 1995 at The Imperial Hotel New Delhi, (A Boutique Hotel ) Member of The Famous Hotels of the World. 1 Janpath. New Delhi India. Promoted as Manager Art & Antiquity (Curator) Restoration, Framing Concept & Interior Co-coordinator Projects Rooms, Suites, Restaurant’s Bars all Public Area’s from 1996 to 2008 at The Imperial Hotel. 100 Best Hotels of the World. Member of The Famous Hotels of the World (A Boutique Five Star Hotel) 1 Janpath. New Delhi. India. The Taj Residency Hotel Agra U.P. (Manager Operations & Marketing) from Feb to 2009 to June 2012 Hotel Poonam Plaza. Agra Jan. 2013 as General Manager Operations & Marketing Room Division and Local F&B with 19 Suites & Premiums, 55 Covers Multi Cusine Restaurant and Two Premium Banquets Over all Manpower 60 multi-tasking, organizational, interpersonal and leadership skills, as well as a thorough knowledge of the industry and related finances. Experience into Room Davison F&B with Premium Banquet Management,. Agra U.P. India (Took over the Hotel Poonam Plaza from Raw to Red Carpet) Responsible for implementation of attractive product& services Developing the budget and sales target Maintaining the relation with the existing clients Delivering of data & proposals for the budget & investment Safeguard the quality of operations Coordinate with different departments and plan the key activities Responsible for implementation of operational strategy Taking feedback from the guests / clients Be accountable for responsibility of department heads absence Ensure an adequate administration Responsible for outgoing & incoming / revenue Responsible for justify the deviations & differences 1. Responsible for completion of civil and interior work along with all the installations which are in final stage. 2. To act as a team leader in the preopening team. 3. To recruit and train personnel for committed and dedicated operational team. 4. Maintain close coordination between all the departments In case of banquet / conferences / event, for smooth and efficient operations. 5. Monitoring the team and effective team building through motivation, development and performance management. 6. Ensure the premises are in operative condition as per category of the unit to receive and serve the guests. 7. Monitor the quality / standard of Kitchen, stores, F&B outlets, Housekeeping and Front Office by inspecting them on regular basis Appointed as General Manager Restaurant. (did not joined) Presently Consultation as Freelance Hospitality, Room Division & Premium Banqueting Marketing, with Dolphinn Home Stay Agra , a concern of Dolphin Tours India. New Delhi. Guest Comments “Nice feel” Agra • Reviewed 7 August 2013 (Guests Cements) • I stay this hotel on may i m asking my point this hotel is very going staff is very helping I m impress Mr. G. Manager (Ominder Singh) and all staff room is very clean house keeping service and executive Is very carefully I m impress this hotel food is very fully tastyyy ...keep it jp Mr. Athareja & Family. Gurgaon, Haryana, India • (Guests Cements ) “Very hospitable and ready to help” It was a really nice trip to Agra, thanks to Dolphinn Home Stay Agra, staff who ensured that the food was customized and perfect for my 3 year old son and 10 year old daughter. Nice warmed milk for them in the mornings. And the location is perfect, just 10 mins from Taj Mahal by Tonga or electric auto. Ram (the manager) and Ominder were very helpful in guiding me on the places to visit and overall, the service and kitchen staff was very friendly. Mr. Ifaisl. Traveler and Guest from Kanpur, India (Guests Cements ) Stayed at this hotel for 4 days with my wife . Great value for money hotel. with nice food .. the best part are the host of this hotel Mr RAM and Mr Omender Singh they make u feel like home and make your stay lovely ... I will definitely come back in future .. Key accountability • Coordinate / Implement Procedures & Polices with Top Director, CEO. COO., M.D. M. Partner. V.P. Chief Financial Officer, Director of Operations The Hotel Manager is responsible for achieving optimal guest satisfaction and a good working environment to attain all set objectives. To achieve this, the Hotel Manager should run the hotel in accordance with the Standard Operating Procedures and Policies as set out by the company. The Hotel’s target groups, based on pre-agreed marketing plans and budgets. The Hotel Manager shall ensure the correct production and distribution of information and promotion materials as agreed to. • Identify and initiate process improvements for all current property systems. • Guide for property and services Leasing & Marketing GUARD THE EFFICIENCY and PRODUCTIVITY AND THE HOTEL / RESORT COMPANY RESULTS: • Draw up plans and budget concepts (revenues, costs, etc.); • Safeguard the realization, tracing and adjustment of deviations; • Developing improvement actions, carry out costs savings; • Guard and controlling of cost price • Delivering of data and proposals for the budgets and investments MANAGE THE HEADS VARIOUS DEPARTMENT • Coordinate planning of Department Heads and Assistant Managers with regard to time-tables, work schedules, employment of employees within the different services; solving of bottle necks; • Coordination of the execution of activities via instructions to the Heads of Departments/ Assistant Managers, supervision of the execution; • Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff. • Implement the SOPs optimally in the hotel and act as a flag ship establishment for the brand. • Ensure an adequate administration, for the outgoing and incoming invoices, for the payment of invoices and for drawing up.. • Implement the Introduction of employee orientation. • Closely monitor the performance of any reference received from any HOD for staff appraisal or promotion. • Conduct general staff meeting on a weekly basis, for any issues related to operations also for announcing any change in hotel policy. • Front Office Set up Protocols for the correct way to act in any given situations. • Conduct Daily Briefing and debriefing for the HOD • Setting up of SOPs for FO. F&B. • Set up of tariff structure for FIT,GIT and Corporate clients and classification of rooms • Set up of sales team giving them their monthly sales targets • Implement the daily as well as monthly report from FO like ARR • Prepare cost report on a daily basis and consumption report for Guest kitchen and staff kitchen. • Check the guest food on a daily basis and monitor the staff food for overall quality • Conduct various training for the employees in Kitchen • Set up of SOPs for F&B Service • Set up of Ala Carte Restaurant • Implement check list / Job description for each outlet for eg: a la carte, buffet, lounge bar and all the banquets and conferencing. • Implement various sales promotions. • Implement various reports for F&B, like monthly and daily sales report outlet wise, breakage report, Cover report, average cover report monthly and consumption report • Conduct various training program for the dept. like A La Carte service, Buffet service • Implement the various reports like daily purchase report, monthly purchase report, total cost of purchase for the month Ominder Singh Chowdhary (Hotelier, Art & Antiquarian) Email: ominder@gmail Mobil: + 91 78 95 464 198 Facebook: Ominder Singh Chowdhary Linkedin: Ominder Singh Chowdhary
Posted on: Sun, 07 Sep 2014 12:02:59 +0000
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