Royal Highland Hotel 26 minutes ago near Inverness, Scotland I offer my profuse apologies to Claire Cumming and Willie for the upset that was caused during their visit to our restaurant yesterday. I invite them to meet with me so that I can say sorry in person and seek to make amends. I do not have contact details for Ms Cumming and so I would ask her to telephone the hotel on 01463 233160 and ask to speak to me, Mr Banerjee, Regional Manager of the Royal Highland Hotel. As Regional Manager of the Hotel I take any complaint seriously, and I will personally be carrying out a thorough investigation to establish the facts. I would like to reassure all of our guests that we pride ourselves in providing equal opportunities to our diners, and our staffs are all fully trained in this protocol. I truly regret the distress that Willie and his family have experienced.
Posted on: Mon, 15 Jul 2013 10:38:34 +0000
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