SENIOR SALES ASSISTANT - FLAGSHIP Share on twitterShare on linkedinShare on facebook| More Sharing Servicesmore LOCATION London BRAND Jimmy Choo KEY RESPONSIBILITIES AND DUTIES Sales: •Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony •Target and KPI focused •Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviour •Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service •Participating in, and representing Jimmy Choo during promotional events and activities •Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the boutique performance •Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets •Actively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the boutique at all times CRM: •Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty •Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management Stock Control: •Playing an active role in replenishing stock according to company procedures and policies •Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy •Participating and supporting the team in stock takes as and when required •Take responsibility of designated stock/category and maintain the high standards General: •Attending and participating in all store meetings and training events as required ensuring good communication is maintained •Communicating all potential Health and Safety issues to the Store Manager and complies with Jimmy Choo Safety and Security procedures •Supporting the Store management in any back of house and administrative operations as requested Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the boutique •Ensure all back of house standards are maintained at all times both in the communal areas and stock room Visual Merchandising: •Actively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company SKILLS, EXPERIENCE & QUALIFICATIONS •Demonstrable success gained as a sales consultant with a recognised brand •Luxury brand experience in a retail environment preferable •Excellent communication skills both written and verbal •Fluent English •Demonstrable sales skills •Knowledge and understanding of the luxury market, customer service and fashion •Successfully able to handle multiple demands and competing priorities •Seeks opportunities to be proactive and pre-empt client needs •Demonstrates respect and politeness and regularly exceeds customer expectations •Shows innovation and initiative in setting customer care standards •Good communication skills in English, Mandarin, Cantonese or Russian, or another language will be an advantage •You will be a team player and have a strong attention to detail •Able to work flexibly, embrace and manage change •Well groomed and demonstrate an attitude of professionalism, conscientiousness and reliability •Enthusiastic, self-confident and self-motivated •Understand and represent the luxury lifestyle image of Jimmy Choo
Posted on: Sun, 17 Aug 2014 19:22:22 +0000
Trending Topics
Recently Viewed Topics
© 2015